- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I purchased this laptop from dell in the year 2015 month of December and this problem has been there from since then. I ignored it until now but past a few days the messages pop up quiet often and my screen goes black for a second and only the taskbar is visible. And now the problem happens 10-15 times a day please help and look into the problem.
Laptop - Dell Inspiron 5559
Intel core i5 - 6200U
64 bit OS
AMD Radeon r5 m335
Intel HD Grpahics 520
I have attached a picture of the error for better understanding.
- Tags:
- Drivers
Link Copied
5 Replies
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Try the following:
Uninstall the Intel® HD Graphics; please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver
Once the driver is uninstalled restart your system and then install the latest https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]
You will need to install the driver manually, please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 & Windows 8* or Windows 8.1*
Please let me know how it goes.
Best wishes,
Ivan
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
I'm just following on this thread to ask you if your issue was resolved with the information provided above or if you still need further assistance.
Thanks,
Ivan
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey Ivan,
The problem got solved and error message stopped popping with my screen going black. But now a new problem has come.
The screen flickers 3-4 times and it annoys a lot while I'm working. I did as instructed in the email I received and after a few days this cropped up.
Please look into this and help me out
Regards,
Nikhil
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
A new driver version has been released, you can download it here:
https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355
Please uninstall the driver and then reinstall it manually as mentioned on the link above.
I hope this can help.
Regards,
Ivan
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
I'm just following on this thread to ask you if your issue was resolved or if you still need further assistance.
Thanks,
Ivan
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page