Display driver stopped responding and has recovered

NKoth2 · ‎05-27-2016

I purchased this laptop from dell in the year 2015 month of December and this problem has been there from since then. I ignored it until now but past a few days the messages pop up quiet often and my screen goes black for a second and only the taskbar is visible. And now the problem happens 10-15 times a day please help and look into the problem.

Laptop - Dell Inspiron 5559

Intel core i5 - 6200U

64 bit OS

AMD Radeon r5 m335

Intel HD Grpahics 520

I have attached a picture of the error for better understanding.

idata · ‎05-30-2016

Try the following:

Uninstall the Intel® HD Graphics; please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver

Once the driver is uninstalled restart your system and then install the latest https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

You will need to install the driver manually, please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 & Windows 8* or Windows 8.1*

Please let me know how it goes.

Best wishes,

Ivan

idata · ‎06-15-2016

Hi,

I'm just following on this thread to ask you if your issue was resolved with the information provided above or if you still need further assistance.

Thanks,

Ivan

NKoth2 · ‎06-20-2016

Hey Ivan,

The problem got solved and error message stopped popping with my screen going black. But now a new problem has come.

The screen flickers 3-4 times and it annoys a lot while I'm working. I did as instructed in the email I received and after a few days this cropped up.

Please look into this and help me out

Regards,

Nikhil

idata · ‎06-21-2016

Hi,

A new driver version has been released, you can download it here:

https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355

Please uninstall the driver and then reinstall it manually as mentioned on the link above.

I hope this can help.

Regards,

Ivan

idata · ‎07-06-2016

Hi,

I'm just following on this thread to ask you if your issue was resolved or if you still need further assistance.

Thanks,

Ivan