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My Support assistant isn't working. I receive a notification that I have driver updates available. When I go to the intel page, it says I need to download the app again and then it "unistalls" the app. It work ok for a few months, but this is a recent problem
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Hello geo,
Thank you for posting on the Intel® communities.
Please try the following steps and let us know about the outcome:
1. What is the browser that you are using? Make sure that you are using the validated browsers: Chrome, Firefox, or Edge* (version 44.17763/18.17763 or newer browsers)
2. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) from Apps and Features:
- Click Start.
- Open Control Panel.
- Select Programs.
- Select Programs and Features.
- From the list that displays, click Intel® Driver & Support Assistant.
- Click Uninstall.
- A new window opens that offers to uninstall the program.
3. Remove any remaining files from the Intel® DSA in the system using the Uninstaller tool.
4. Download and reinstall the latest Intel® DSA version, run the installer as administrator (right-click on the icon and choose Run as Administrator).
5. In case the above does not work, please provide the Intel® DSA logs for the tool and uninstaller:
Intel® DSA:
- Press Windows key + E (File explorer Windows will be opened with this key combination).
- Click on "This PC."
- Look for: Disk C:\ProgramData\Intel\DSA, and zip the Log files or the entire folder: https://support.microsoft.com/en-us/help/14200/windows-compress-uncompress-zip-files
Note: In case you do not see the "ProgramData" folder click on the upper tab "View" and check the box "Hidden items".
Intel® DSA Uninstaller tool:
- Use the Uninstaller tool again to uninstall the remaining files for the Intel® DSA.
- Press Windows key + E (File explorer Windows will be opened with this key combination).
- Click on "This PC."
- Look for: Disk C:\, on the search bar, type: "DSAUninstaller.log".
- Take the logs, copy and paste them into a folder and send them to us.
Regards,
Sebastian M
Intel Customer Support Technician
Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.
Link Copied
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So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).
Doc (not an Intel employee or contractor)
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Hi AlHill, thanks for the reply. I've attached the file
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Hello, i have the same problem. So i did the same. Can you help me please ?
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Hello geo,
Thank you for posting on the Intel® communities.
Please try the following steps and let us know about the outcome:
1. What is the browser that you are using? Make sure that you are using the validated browsers: Chrome, Firefox, or Edge* (version 44.17763/18.17763 or newer browsers)
2. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) from Apps and Features:
- Click Start.
- Open Control Panel.
- Select Programs.
- Select Programs and Features.
- From the list that displays, click Intel® Driver & Support Assistant.
- Click Uninstall.
- A new window opens that offers to uninstall the program.
3. Remove any remaining files from the Intel® DSA in the system using the Uninstaller tool.
4. Download and reinstall the latest Intel® DSA version, run the installer as administrator (right-click on the icon and choose Run as Administrator).
5. In case the above does not work, please provide the Intel® DSA logs for the tool and uninstaller:
Intel® DSA:
- Press Windows key + E (File explorer Windows will be opened with this key combination).
- Click on "This PC."
- Look for: Disk C:\ProgramData\Intel\DSA, and zip the Log files or the entire folder: https://support.microsoft.com/en-us/help/14200/windows-compress-uncompress-zip-files
Note: In case you do not see the "ProgramData" folder click on the upper tab "View" and check the box "Hidden items".
Intel® DSA Uninstaller tool:
- Use the Uninstaller tool again to uninstall the remaining files for the Intel® DSA.
- Press Windows key + E (File explorer Windows will be opened with this key combination).
- Click on "This PC."
- Look for: Disk C:\, on the search bar, type: "DSAUninstaller.log".
- Take the logs, copy and paste them into a folder and send them to us.
Regards,
Sebastian M
Intel Customer Support Technician
Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.
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Thanks Seb, worked a treat 😀
BTW, I was using Brave as my browser and didn't have any issues previously.
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Sebastian, I've always used Brave (chromium) as my default browser, and Intel Support Assistant worked on it fine until this year. Now it doesn't, which - I guess I understand, since it's not directly Chrome, and certainly isn't Firefox or Edge. But I don't understand why Brave did used to work, and stopped. ?
Thanks, though, switched to Chrome and it worked much better.
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Hi. Where I can find the "Unistaller tool"? The page isn´t working. ("We are sorry. The page is temporalily unaivailable..").
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This display ordering makes this almost humorous. @matiasch is saying in the entry above that he can't get to the tool and the entry below is @Sebastian_M_Intel saying glad you resolved it. Of course, they are posts 6 months apart and have nothing to do with each other. Why? Because @matiasch has hijacked this conversation. @matiasch - It doesn't matter if you believe that you have the same problem; set up your own conversation. No arguing. We will answer you there...
...S
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Hello geo,
Thank you for your reply.
I am glad to hear that your Intel® DSA is now working. Based on that, we will proceed to close this inquiry; if you have any additional questions, please submit a new thread and we will gladly assist you.
Regards,
Sebastian M
Intel Customer Support Technician
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Hello, I have the same problem. Can you help me ?
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