Graphics corruption and display error

[NewMoon013]

Hello! I ran into an issue that involved in 6651. From the video, it showcases the bug that not only does it in this game, but also in images and videos from web browsing through the internet as well which aren't provided as the video can do the trick for this one. I then reverted back to 6632 (no idea about 6647) as it didn't have that sort of issue. Other than that, I'll be waiting for further assistance. Thank you!

[VonM_Intel]

Hi, NewMoon013.

Thank you for posting in our Community. I appreciate you sharing the video that highlights the issue. There are known issues with Intel Graphics that can sometimes cause visual corruption and display errors. In some cases, you may also encounter error messages when launching applications or games. I noticed that the game or application you're trying to run is iRacing. Just to clarify, are you experiencing these graphical issues across all applications, or are they more noticeable in specific programs or games? Additionally, were your system, application, or games working fine before the issue started?

I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[NewMoon013]

It's not only for iRacing. When that type of incident happens, usually on firefox, including the stable build, I would not be able to look at images or video playbacks whenever it does happen. Thankfully, it doesn't happen to all applications. Just certain applications that I use that may be able to reproduce the issue. It was working fine, but I don't remember which version of the driver it was that started this kind of issue. I'm very sorry about that. Nonetheless, the log is attached to help further assist you. Thank you very much!

[VonM_Intel]

Hello, NewMoon013.

Thanks for sharing the details and attaching the log. I really appreciate it. However, for some reason, I’m unable to open the SSU log files you sent. To make sure I can properly review them, I’ve just sent you an email with instructions to collect the SSU reports. Once I receive them, I’ll be able to dig deeper and provide better assistance.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, NewMoon013.

I’ll need to conduct additional research on this issue and will post an update in this thread once I have more information about this matter.

Best regards,

Von M.

Intel Customer Support Technician

[NewMoon013]

Sounds good to me! Anything else you want me to help provide in the meantime? Thanks!

[VonM_Intel]

Hello, NewMoon013.

Thank you for sharing the details of your issue. To further troubleshoot, please try the following steps:

1. Perform a Clean Driver Installation: Use DDU (Display Driver Uninstaller) to completely remove your current graphics driver, then install the latest Intel driver 32.0.101.6653.
2. Update Your BIOS: Your current BIOS version is F63a, but the latest available is F67g. When updating, it's recommended to upgrade one or two versions at a time instead of jumping directly to the latest to prevent unexpected issues.

To help me determine if this is a driver-specific issue, could you check whether the problem also occurs with an older version, 32.0.101.6632?

Let me know the results after trying these steps, and I’ll continue assisting you. Looking forward to your update.

Best regards,

Von M.

Intel Customer Support Technician

[NewMoon013]

With 6632, the problem is still there even after updating the BIOS to the latest one that gigabyte has done. Unfortunately, for 6653, the issue is still consistent with the problem I'm still having. I can still wait for an update that's going to be released sooner or later when the time comes. Looking forward to the update!

[JeanetteC_Intel]

Hello NewMoon013,

Thank you for the update. I understand that you've already updated the BIOS firmware to the latest version and tried different versions of the graphics drivers, yet the issue persists. Please provide the latest SSU log file and verify that the ReBar feature in the BIOS is enabled.

I'll await your response to continue investigating this issue further.

Best regards,

JeanetteC.

Intel Customer Support Technician

[NewMoon013]

Hello! I found the driver that doesn't cause the issue that I was talking about. The driver is 32.0.101.6559. This driver has been stable and hasn't been giving me any sorts of issue in the meantime. As for ReBar, my system is too old (B450 chipset from AMD). Thus, I can't enable it. For the SSU log file, how do I not make that same mistake again? I don't mind a alternative route of contacting me so that I don't make that same mistake again. Thank you!

[VonM_Intel]

Hello NewMoon013,

I'm glad to hear that the driver version 32.0.101.6559 has resolved the issue for you and that it's been stable so far. Regarding ReBar, I understand that your system's B450 chipset isn't compatible, so no concerns there. As for the SSU log file, we will send you an email to collect the SSU reports. Once we receive the logs, we can investigate further and provide better assistance.

In the meantime, I'll review driver version 32.0.101.6559 along with the latest version, as there may be a potential bug. I may need to replicate the issue for further investigation.

Best regards,

Von M.

Intel Customer Support Technician

[NewMoon013]

That's fine with me! I'll wait for the email so that I can send out the SSU log over there. Thank you for the update!

[VonM_Intel]

Hello NewMoon013,

To further troubleshoot and identify potential solutions, please try the following steps and provide the requested details:

1. Try toggling the Hardware-accelerated GPU scheduling in Windows 11:

• Step 1: Open the Settings window and select "System" > "Display."
• Step 2: Click on the "Graphics" icon and select "Change default graphics settings."
• Step 3: In the new interface, toggle the "Hardware-accelerated GPU scheduling" on or off.

2. What is the make and model of the monitor you are using?

3. What type of video cable are you using?

4 . Please provide another sample video showing how to replicate the issue so we can try to reproduce it. Kindly include footage from the moment you open the application and the typical tasks you perform.

Best regards,

Von M.

Intel Customer Support Technician

[NewMoon013]

1. I don't have that feature after trying to search for it.
2. The monitor is discontinued. It's an LG 24MP59G-P.
3. I'm using displayport on the monitor.
4. It usually happens when using nightly version of Firefox. But whenever that blank screen happens at the end of the video, it usually is a must for me to restart the computer. Chromium based browsers are less forgiving compared to this. This was also done in the latest driver 32.0.101.6732.

[VonM_Intel]

Hello NewMoon013,

Thank you for the detailed information. I’ve reviewed your response and will need to conduct further research on this issue. I’ll provide an update in this thread as soon as I have more information.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello NewMoon013,

Thank you for your continued cooperation. Upon further review of your case, I would like to kindly ask you to perform the following steps to help us isolate the issue more effectively:

1. If available, please connect your system to a monitor using the HDMI port on both your graphics card and the display to check if the issue persists under this configuration.
2. Additionally, if possible, try using a different monitor to help determine whether the issue may be related to driver compatibility or the display itself.

Also, I've reviewed the latest video you shared. To better understand your intention, could you please confirm if the video is meant to demonstrate the steps to reproduce the issue, or if you intended to highlight a specific problem? At this point, I could not identify any abnormalities based on the video alone.

I appreciate your support in running through these troubleshooting steps. Please keep me updated on the results so I can further assist you.

Best regards,

Von M.

Intel Customer Support Technician

[NewMoon013]

Hello! For the first one, I'll try that and give you an update if the bug that I've issued might be the problem. As for the second one, I don't have a different monitor. The drivers are from Microsoft themselves and it has been stress free from that issue.

The latest video I've shared was a way to get the bug as soon as I possible can do that it can be reproduced at your end (sped up to not hit the 15mb limit). It was demonstrated to showcase the issue. It's mainly from social media platforms (like YouTube) that causes it. This doesn't affect OpenGL and Vulkan. But, once the blank screen does appear, that's when DirectX games get the issue as well from the iRacing video from earlier. Restarting the computer does "fix" the issue. Nonetheless, I'll still wait and try the newer drivers that'll come by. Thank you!

[VonM_Intel]

Hello, NewMoon013.

Thank you for the thorough follow-up and for taking the time to document the issue so clearly. Your efforts to help me reproduce the bug are greatly appreciated. It's helpful to know the issue primarily stems from certain social media platforms and affects DirectX workloads, while OpenGL and Vulkan remain unaffected. Your observation that a system restart temporarily resolves the problem is also valuable diagnostic information. Please do keep me updated after testing the workaround and any upcoming driver updates.

I'm committed to tracking this closely and will continue working toward a long-term resolution. If anything changes in the meantime or if you’re able to gather additional insights, feel free to reach out. Thank you again for your patience and collaboration

Best regards,

Von M.

Intel Customer Support Technician