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18564 Discussions

Intel DSA stuck on scanning

dh351
Novice
454 Views

Hi I have the same issue

 

The DSA just staying looping on scan 

 

I have uninstalled re installed and i attached the specs, 

 

Could you please check why this is happening its driving me mad! 

 

Thank you 

0 Kudos
5 Replies
Jean_Intel
Moderator
409 Views

Hello dh351,


Thank you for posting on the Intel️® communities.  


To have a better understanding of your issue, please provide me with the following:


  • When did the issue start?
  • Which driver are you using?
  • How did you delete the previous Intel® DSA version?
  • Check Intel® DSA service.
    • Ensure the Intel® DSA Service shows a status of Running.
    • In Windows Search, type Services and scroll to find Intel® Driver & Support Assistant.
    • Confirm the Status shows Running; if it isn't running. Then start the service if necessary by right-clicking and choosing Start.
    • Check to see if any Windows* updates are pending.
    • Restart the system.


Best regards, 

Jean O.  

Intel Customer Support Technician


dh351
Novice
390 Views
The issue started about a month ago, I believe am using the latest driver possible ? How do I check this ?
I have uninstalled it from apps and deleted it from the bin etc completely wiped removed and cleared disk. Then I had reinstalled it. I have tried chrome mozzila and Edge and some other browsers all the same issue on all browsers.

Status is running like normal

All updates are complete as normal

I do not see anything that can stop the system from scanning it seems so strange here !
Jean_Intel
Moderator
374 Views

Hello dh351,


The latest version available for the Intel® DSA is version 22.2.14.5. 


Since the Intel® DSA scan still isn't working, these are additional steps that can be taken if the Intel® DSA:


  • Clear the browser cache and close the browser.
  • Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring the browser being used is Firefox, Chrome, or Edge Legacy.


Best regards, 

Jean O.  

Intel Customer Support Technician


Jean_Intel
Moderator
367 Views

Hello dh351,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


Jean_Intel
Moderator
358 Views

Hello dh351,

 

I hope you are doing fine.

 

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O.

Intel Customer Support Technician.


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