Intel DSA stuck on scanning

[dh351]

Hi I have the same issue

The DSA just staying looping on scan 

I have uninstalled re installed and i attached the specs, 

Could you please check why this is happening its driving me mad! 

Thank you 

[Jean_Intel]

Hello dh351,

Thank you for posting on the Intel️® communities.  

To have a better understanding of your issue, please provide me with the following:

• When did the issue start?
• Which driver are you using?
• How did you delete the previous Intel® DSA version?
• Check Intel® DSA service.
  • Ensure the Intel® DSA Service shows a status of Running.
  • In Windows Search, type Services and scroll to find Intel® Driver & Support Assistant.
  • Confirm the Status shows Running; if it isn't running. Then start the service if necessary by right-clicking and choosing Start.
  • Check to see if any Windows* updates are pending.
  • Restart the system.

Best regards, 

Jean O.  

Intel Customer Support Technician

[dh351]

The issue started about a month ago, I believe am using the latest driver possible ? How do I check this ?
I have uninstalled it from apps and deleted it from the bin etc completely wiped removed and cleared disk. Then I had reinstalled it. I have tried chrome mozzila and Edge and some other browsers all the same issue on all browsers.

Status is running like normal

All updates are complete as normal

I do not see anything that can stop the system from scanning it seems so strange here !

[Jean_Intel]

Hello dh351,

The latest version available for the Intel® DSA is version 22.2.14.5. 

Since the Intel® DSA scan still isn't working, these are additional steps that can be taken if the Intel® DSA:

• Clear the browser cache and close the browser.
• Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring the browser being used is Firefox, Chrome, or Edge Legacy.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello dh351,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello dh351,

I hope you are doing fine.

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.