Intel HD Graphics 520 Restarting daily

[CMurr4]

We have a few Dell Latitude E5570's all with the Intel HD Graphics 520. The driver restarts while scrolling in Citrix, Internet Explorer, Excel. I have tried every variety of drivers that Dell and Intel have without luck including the beta. I have disabled the TDR and it still will restart the driver. Please assist.

[idata]

Hi murray.christopher,

Let's try to narrow down the issue. Verify with Dell support website if your laptop has the latest BIOS and main drivers (Chipset and Management Engine). Then, uninstall and delete the current Intel® graphics driver, restart the computer and finally install the latest graphics driver provided with Dell support. http://www.dell.com/support/home/us/en/19/product-support/product/latitude-e5570-laptop/drivers http://www.dell.com/support/home/us/en/19/product-support/product/latitude-e5570-laptop/drivers Intel provides with generic drivers; however, pre-build systems require a customized driver by the laptop manufacturer. Regards,Mike C

[CMurr4]

I have 2 systems that I am working with. One has the newest dell drivers, the latest BIOS and other than that it is a basic system. And it does have the same issues. The other system is the one where I have tried the variety of drivers from Dell and Intel. It also has the latest BIOS from Dell. The issue still happens on both systems.

[CMurr4]

Here is the info on the systems. Dell just released an updated BIOS yesterday, 1.05, so I will try that today, but nothing in the fixes state anything for Video.

System 1

Latitude E5570

CPU Chip Count: 1

CPU Core Count: 2 CPU0: Intel(R) Core(TM) i3-6100U CPU @ 2.30GHz (2 cores)

4 GB

BIOS Date: 03/14/16 12:16:25 Ver: 1.4.7.00

Dell HD 520 Video Card Driver

System 2

Latitude E5570

CPU Chip Count: 1

CPU Core Count: 2 CPU0: Intel(R) Core(TM) i3-6100U CPU @ 2.30GHz (2 cores)

4 GB

BIOS Date: 03/14/16 12:16:25 Ver: 1.4.7.00

Intel Beta HD 520 Video Card Driver

[idata]

Hi murray.christopher,

Let see how your laptops work with the latest BIOS. Mike C

[CMurr4]

The updated BIOS makes no change.

[idata]

Hi murray.christopher,

Please download and run our Intel® System Support Utility tool and send me the results. With this information I will try to replicate the issue. Available in the link belowhttps://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 Tell me if you are getting the issue with a specific software. Mike C

[CMurr4]

Here are the results I received from just scanning the Display

Adapter Compatibility Intel Corporation

Adapter DAC Type Internal

Adapter RAM 1.00 GB

Availability Running or Full Power

Bits Per Pixel 32

Caption Intel(R) HD Graphics 520 http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+520 http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+520

CoInstallers igfxCoIn_v4404.dll, CoDeviceInstall

Color Table Entries 4294967296

Dedicated Video Memory Not Available

Driver igdkmd64.sys

Driver Date 03/02/2016 04:00 PM

Driver Path C:\windows\system32\DRIVERS\igdkmd64.sys

Driver Provider Intel Corporation

Driver Version 20.19.15.4404

INF oem8.inf

INF Section iSKLD_w7

Install Date Not Available

Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Last Error Code Not Available

Last Error Code Description Not Available

Last Reset Not Available

Location PCI bus 0, device 2, function 0

Manufacturer Intel Corporation

Microsoft DirectX* Version 11.X

Monochrome No

Number of Colors 4294967296

Number of Video Pages Not Available

PNP Device ID PCI\VEN_8086&DEV_1916&SUBSYS_06DF1028&REV_07\3&11583659&1&10

Power Management Capabilities Not Available

Power Management Supported Not Available

Refresh Rate - Current 59 Hz

Refresh Rate - Maximum 75 Hz

Refresh Rate - Minimum 59 Hz

Resolution 1680 X 1050

Scan Mode Noninterlaced

Service Name igfx

Status OK

Video Architecture VGA

Video Memory Unknown

Video Processor Intel(R) HD Graphics Family

[idata]

Hi murray.christopher,

Pre-built systems require customized drivers from the laptop manufacturers. Now, on Windows® 10, it is easier and recommended to install the latest drivers provided with Windows 10 update utility. I recommend you to make sure you are using the latest BIOS, Chipset and Intel® Management Engine Interface drivers. Dell drivers in the link below:http://www.dell.com/support/home/us/en/19/product-support/product/latitude-e5570-laptop/drivers/advanced http://www.dell.com/support/home/us/en/19/product-support/product/latitude-e5570-laptop/drivers/advancedMike C

[CMurr4]

I have put the machine back to all of the latest dell drivers, it is 100% up to date, and it still restarts the video driver daily.

[idata]

Hi murray.christopher,

I will need more details about your computer. Please run our tool Intel® System Support Utility and send me the results. Available in the link belowhttps://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 Then, open Intel® HD Graphics control panel>Options & Support>Information Center and click save, keep the .txt in your desktop. Send me the file.Mike C

[idata]

Hi murray.christopher,

I am following your case. Let me know if I can help you with anything else. Mike C