Intel HD Graphics 620 Freeze (Blank screen)

[PLim1]

Hi,

I'm using the Lenovo X270 and am running Windows 10. After closing the lid and then re-opening some time later, the screen is still blank and couldn't wake up. But I know the OS is still running as I can still ping it, turn off/on the mute.

I'm using the latest version the Lenovo is providing. I'm also trying out all the older versions.... it seemed that the older versions are occuring lesser as compared to the newer ones. But it's still happening.

We purchased 3 other of the same models and all of us are experiencing the same issues.

It's similar to the case here at

Please help.

Thanks,

Paul

[idata]

Hello, paullim29. Thank you very much for sharing your issue with the Intel Communities Team. I will be more than glad to assist you.

In this case, please download and install the latest version of the Graphics Drivers (6025) by clicking https://downloadmirror.intel.com/27680/a08/win64_24.20.100.6025.zip here and complete the installation of the drivers using https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html this guide.Please be aware that the driver I am sharing with you is a generic driver from Intel® and some features of it might not be available for your machine, we always recommend verifying if there is any update with the manufacturer of the computer. Nevertheless, we can try to perform this troubleshooting step.Please share with us the results.Antony S.

[PLim1]

Hi Anthony,

Unfortunately, I'm still facing the same issue. Is there anything else to do?

Thanks,

Paul

[idata]

Thank you very much for your prompt reply, paullim29.

Please make sure that your BIOS version is 1.30, if not, please update it. Here is the link where you can download the BIOS file: https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X270/downloads/DS120442 https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X270/downloads/DS120442Additionally, please try installing the graphics drivers provided by Lenovo*. Use the following link to download them: https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X270/downloads/DS120889 https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X270/downloads/DS120889Antony S.

[PLim1]

Hi Anthony,

I've done as per instructed. Still the same results. The issue is when the NB lid is closed, the screen will go blank (I suppose it's to save battery). Is there any way I can disable the screen from going blank when I close the lid? Just leave it on and I guess this will definitely solve the problem.

Thanks,

Paul

[PLim1]

Hi Anthony,

Any updates on this? This usually happens when it's on battery and the lid is closed. Also, in the Lenovo forum https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X270-generic-freeze/td-p/3927475/page/3 X270 generic freeze? - Page 3 - Lenovo Community there are many others who faced the similar issues.

Thanks,

Paul

[idata]

Hello, paullim29. Thank you for your reply.

On the Windows* settings > Power & Sleep > Additional power settings > Choose what closing the lid does > When I close the lid > Select Do nothing when the computer is on Battery and Plugged in. Let us know how it goes.Antony S.

[PLim1]

Hi Anthony,

These settings are currently what I have set a long time ago when this issue surfaced. Unfortunately, it doesn't help.

Thanks,

Paul

[idata]

Thank you very much for your response, paullim29.

In this case, the Intel® HD graphics controller is not the one in charge to decide what happens when the lid closes, this will actually set by the system manufacturer. Please double check this issue with https://support.lenovo.com/us/en/ Lenovo* Support so they can continue helping you.Antony S.

[PLim1]

Hi Anthony,

I seemed to have sort of resolve the issue (as of now). May need more time to test it out further. This is what I've done after reading some other posts.

I've unchecked the Graphics Hardware Acceleration options in the following applications:

1) Google Chrome

2) Internet Explorer

3) Microsoft Office

It seems that by default, this option is enabled. After disabling them, so far (touch wood), no more hanging.

Does Intel 620 support h/w acceleration?

Thanks,

Paul

[idata]

Thank you for replying back, paullim29.

It is really good to hear that the issue does not occur so far. Indeed, the Intel® HD Graphics 620 supports hardware acceleration. This feature needs to be enabled or disabled from the application or software that you are using.Antony S.