Graphics
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Iris Xe Graphics BSOD

brkbskc
Novice
3,317 Views

i have dell notebook vostro 3500. Model; i5 1135 g7 & Iris Xe Graphics

 

About 20 times, i have lived BSOD since 2022 April. 

 

Usually; when i use google chrome, opera i have seen bsod's

Sometimes i test my graphic card with 2k 4k videos but no problem. 

Stress test - no problem 

 

Bios - up to date

Drivers - up to date

Windows - up to date 

Direct x and dx diag - up to date

 

Hardware test (memtest86,intel processor diagnostic tool, hd tune, dell bios hardware test) - successful and no problem

İ always use DDU for my graphics card driver 

i always try (sfc/scannow and etc ) 

i tried all graphics card drivers; intel and dell website 

 

What can i do ? Help me pls. 

 

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9 Replies
AlHill
Super User
3,301 Views

Use the graphics driver provided by del, even though it is not the latest.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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brkbskc
Novice
3,297 Views

i tried your say. İ tried driver by dell. But problem not finish. 

 

did you see my minidump's ? i cant find a solution 😞 

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AlHill
Super User
3,295 Views

You should cousult with dell.  They supposedly tested your notebook with the driver they supplied.  That is where your support and warranty are.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

 

 

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brkbskc
Novice
3,280 Views

Dell service said that; there was no problem about hardware.  Isn't there a solution from the minidump files? 

Dell software didn't work either. I have bsod. (VIDEO TDR FAILURE)

I installed clean windows. But blue screen again a few weeks later. 

My test result is attached

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brkbskc
Novice
3,279 Views

My last minidump file is attached

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n_scott_pearson
Super User
3,279 Views

Dell is responsible for the operation of the machine with the versions of the drivers that they provide. Make them support their warranty!

...S

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brkbskc
Novice
3,267 Views

I will try again 😞  But I know I'll be back empty-handed, so the minidump file is important to me

When I look online, there are people who have similar problems with this model graphics card. (iris xe) 

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megan3000
Valued Contributor I
3,133 Views

I have a laptop with the same CPU and Iris Xe graphics, and it doesn't have any of those issues...

I'm sorry but you need to push Dell to take a look into that minidump file... it's their system so they should be the ones that can review that to come to a diagnostic, they're also the ones responsible for the warranty...

 

If Dell told you there was no problem about hardware, how did they come to that? they should have told you then where the problem was...

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brkbskc
Novice
3,267 Views

I need solution of minidump file. I wonder ; Minidumb file says software or hardware ? 

Dell says there is no software or hardware problem.  Same mistake since 2022 April

When i bought the computer these errors were not there. I bought it in 2021 september 

The contents of the minidumb file are important for me. 

 

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