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mikabrown
Novice
4,408 Views

Iris Xe and AWS Workspaces

Have an issue with the AWS Workspaces client on my HP laptop with 11th Gen i7-1165G7 / Iris Xe.  In the end it feels like a driver issue...

The login screen for the app does not show my input, but if I blindly enter username/pw, it will log in.  Then the main desktop screen is just black.  Occasionally a portion of the screen will become visible if I move things around / minimize / maximize.

I found similar issues for 11th Gen Iris Xe reported with Citrix and Logos apps.  Suggested from Logos was to disable acceleration for WPF applications via registry: HKCU\SOFTWARE\Microsoft\Avalon.Graphics\DisableHWAcceleration : 1

This immediately solved the problem, but disabling acceleration doesn't seem like a long term fix.

Tried with Intel driver version up to this weeks  27.20.100.9126.

Tried with Workspaces version up to current 3.1.2.  

So is this a know issue with the Intel drivers and the 11th Gen Iris Xe? Or more with the app?

Thanks!

Mika

 

 

0 Kudos
25 Replies
Maria_R_Intel
Moderator
3,379 Views

Hello mikabrown,


Thank you for posting on the Intel* Community.


We do not have reports of this yet to consider it as a known issue from Intel, but to better assist you and investigate, please provide us with the below information:


  • Can you please provide pictures or a video to check the issue?


 

Provide the Intel® System Support Utility (Intel® SSU) 

 


Best regards,

Maria R.

Intel Customer Support Technician


Imtiyaz
Beginner
3,367 Views

Hi,

I am also facing similar problem, I can connect to Amazon AWS from my other machines and laptop with older configuration, but the latest configuration laptop just displays black screen.

 

Maria_R_Intel
Moderator
3,354 Views

Hello Imtiyaz,


Thank you very much for reporting this. I will check the information and let you know if the best course of action will be to create a new thread for you, for more accurate support, please expect my response soon.


Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
3,352 Views

Hello mikabrown,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


mikabrown
Novice
3,339 Views

Here's t he SSU and a screenshot.

Maria_R_Intel
Moderator
3,313 Views

Hi!


Thank you very much for the information, we will proceed to check this internally and post back soon with more details.


Best regards,

Maria R.

Intel Customer Support Technician


mikabrown
Novice
3,235 Views

Any update on this - I'm now finding the same issues running TurboTax as I was in AWS Workspaces.  And the issue is being reported by other users with 11th Gen Iris Xe and Microsoft WPF:

https://proconnect.intuit.com/community/proseries-tax-idea-exchange/homebase-view/idi-p/108218

Most common issue still appears to be in pop-up windows (like for login and product registration) that are blank or the info in them is hung and does not respond, but you still enter the info - you just don't see any changes visually.

Thanks!

mikabrown
Novice
3,233 Views

More developers reporting the similar bug with 11th Gen Iris Xe and WPF:

https://github.com/dotnet/wpf/issues/3817

https://support.verbum.com/hc/en-us/articles/360052835211-Display-problems-on-11th-gen-Intel-process...

Just wondering - is Intel aware of this?

Maria_R_Intel
Moderator
3,204 Views

Hello mikabrown,


We are still working on this internally. Thank you very much for your patience and understanding, also for the reports that are very helpful for us.


Please, expect an update soon.


 

Best regards, 

Maria R.  

Intel Customer Support Technician 


JuniorJr
Novice
3,097 Views

Yeah, same issue here.

Black screen, but I know 'things' are going on in the background. I can see the cursor change to resizing cursor and when I drag, then connect form another device, I see that my window resize did occur, but I just can't see it (when connected w/ a Surface Pro+ device.  It's "alive" but just all black.

Mickey7
Beginner
2,735 Views

I have been having the same issues as everyone else. I am wondering if there is any update from the Mod's post on 1/24 as that's been over 3 weeks ago?

mikabrown
Novice
2,725 Views

No update from Intel.  No new drivers released either. 

For those trying to survive with this :  For some of the apps like TurboTax, there's only a few popup windows that are impacted by the issue...  For those windows, if I drag them back and forth between my displays they refresh so I can see what I blindly typed...

JuniorJr
Novice
2,719 Views

After having more issues with other apps and dialog boxes in addition to my black AWS Workspaces screen... I just returned the Surface Pro 7+. 

Can't deal w/ that, and I really wanted to keep it, but this was a dealbreaker.  Couldn't do my work and lack of Intel getting on this quickly was it for me. Many others in my company w/ the same issues (with Workspaces). We've gotta run a business.

newmindtim
Beginner
2,636 Views

We are having this issue in our software as well. Our only option until Intel provides an update is to detect the video controller and force the ProcessRenderMode to SoftwareOnly.

RonaldM_Intel
Moderator
2,605 Views

Hello everyone,

I would like to let you know that this issue has been filed as a bug with our driver development team (bug ID# 14013495876). I cannot promise any particular outcome or ETA yet, but as soon as there is any news or update I'll be posted here.

Thank you for you patience.

Best Regards,

Ronald M.

Dephi
Beginner
2,137 Views

I got the Same Problem with Citrix Workspace App.

Here:
https://community.intel.com/t5/Graphics/Intel-R-Iris-R-Xe-Graphics-Probleme-mit-Citrix-Workspace/m-p...


Some new information for a New driver?
My Company buys 50 Lenovo E14 Gen 2 with Intel Iris Xe Graphics.

Have a nice Day.

Best regards

Dennis
kluu-IT
Beginner
2,079 Views

I have the E15 and it seems like it affecting AWS and RDP. Have you tried disabling hardware acceleration to see if this temporarily resolves it? This resolved my issue for AWS and RDP. Not a permanent fix, but temporary.

 

I found similar issues for 11th Gen Iris Xe reported with Citrix and Logos apps.  Suggested from Logos was to disable acceleration for WPF applications via registry: HKCU\SOFTWARE\Microsoft\Avalon.Graphics\DisableHWAcceleration : 1

scorpioty
Beginner
2,010 Views

I'm also having the same problem with the 3.x AWS workspaces client.  I had to switch to the old client (2.5) to use the workspace (of course without the HPD feature).  I thought initially it was a hardware issue and the laptop with this chipset was going to go back.  Now, it seems more like a driver issue that Intel needs to address.  If RDP, PCoIP and Citrix are having a problem, where is the QC in a time where everyone is working remotely?

hhugh
Beginner
1,946 Views

Please provide an update on this urgent issue which renders many products unusable unless hardware rendering is disabled. This has been well documented since at least November - almost 4 months. (See https://github.com/dotnet/wpf/issues/3817)

Is there a link where we can view the status of this bug id 14013495876?

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