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Iris Xe connecting to Samsung LCD LED TV over HDMI -> no HDR

Mage0
Novice
629 Views

Hello,     

I have a 2017 Samsung LCD TV here (UN50MU6300).  It has a menu option for enabling HDR ("UHD color") on specific HDMI ports.  When using this HDR option, I get a strange result connecting my Dell 7306 2n1 to the television.  The TV doesn't detect any signal.  Meanwhile, the laptop's internal monitor goes blank (like I want it to when connecting to an external display), but the laptop seems to flash a brief image of the desktop every 2-3 seconds like it's trying to reconnect or right itself somehow.

Everything works fine at 60Hz sending a 2160p signal to the TV if I stick with SDR in the TV's settings.  Any ideas?

I have tried several combinations of Dell/Intel driver packages for the video chip as well as firmware updates, etc.  No dice so far.                  Thanks - BGU

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David_G_Intel
Moderator
605 Views

Hello Mage0


Thank you for posting on the Intel️® communities. Please share with us the following information:

  • Does this happen with HDR only? Is it right after you enable the HDR option?
  • Does this happen if you enable HDR from Windows?
  • Did it work properly before?
  • Can you list some of the drivers tested?
  • Intel® Graphics Command Center report 
    • Open the application 
    • "Support" > "System Diagnostic" > "Generate Report 


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
587 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G. 

Intel Customer Support Technician  


David_G_Intel
Moderator
553 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Best regards,  

David G. 

Intel Customer Support Technician  


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