LiveKernelEvent 141 crash with Intel Iris Xe Graphics on Lenovo 82X7 | Windows 11 24H2

[Ire666x]

Hello,

I am experiencing repeated crashes while playing Fortnite on my Lenovo laptop, which uses Intel® Iris® Xe Graphics. The issue triggers a LiveKernelEvent 141 error and sometimes also displays messages such as:

• Scoping successfully completed for shadowcopy \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4

• Rule engine reported a VL activation failure. Reason: 0x8007007B

This usually happens during gaming sessions, even after forcing Fortnite to run on DirectX 11.

System details:

• Laptop Model: Lenovo 82X7

• BIOS Version: LTCN40WW (2025-06-04)

• Motherboard: Lenovo LNVNB161216 (SDK0T76464 WIN)

• OS: Microsoft Windows 11 Home Single Language 64-bit (Version 24H2, Build 26100)

• Processor: 13th Gen Intel® Core™ i7-1355U

• Graphics: Intel® Iris® Xe Graphics

• Audio: Realtek High Definition Audio (SST), Intel® Smart Sound Technology for Bluetooth® Audio

• Networking: Realtek RTL8852BE WiFi 6 802.11ax PCIe Adapter, Bluetooth Device (Personal Area Network)

• Memory: 16 GB

• Storage: Solidigm SSDPFINW010TZL

I would appreciate Intel’s assistance in identifying and resolving this issue.

Thank you.

[Mike_Intel]

Hello Ire666x,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Was it working fine before?
2. If yes, what was the last change made in the system before the issue started?
3. What is your game launcher?
4. Can you share screenshots of the graphics settings of the game?
5. Can you share the screenshot of the error or logs of the error?
6. What are the troubleshooting steps that you tried so far?
7. For me to review the hardware and the drivers installed. Please help generate the SSU logs of your system. Please refer to the link below on how to generate the logs:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Ire666x]

Hola Michael, gracias por tu respuesta. Aquí está la información que solicitó:

1. ¿Estaba funcionando bien antes?
   Sí, antes funcionaba bien. El problema comenzó justo después de la última actualización de Fortnite. No se inició después de actualizar los controladores Intel.

2. ¿Cuál fue el último cambio realizado en el sistema antes de que comenzara el problema?
   El único cambio fue la actualización del juego Fortnite. Antes de esa actualización, todo funcionaba normalmente.

3. ¿Cuál es tu lanzador de juegos?
   Uso el lanzador de Epic Games para iniciar Fortnite.

4. ¿Puedes compartir capturas de pantalla de la configuración de gráficos del juego?
   Sí, adjuntaré capturas de pantalla de mi configuración de gráficos de Fortnite en mi próxima respuesta.

Can you share the error screenshot or logs?
Yes, here is the error information from Windows Event/Crash logs:

• Error 1
  Fault bucket, type 0
  Event Name: LiveKernelEvent
  Response: Not available
  Cab Id: 0
  Problem signature:
  P1: 141
  P2: ffffde0685df7010
  P3: fffff803611821f0
  P4: 0
  P5: ffffde0680b020c0
  P6: 10_0_26100
  P7: 0_0
  P8: 768_1
  Attached files: (full list available in my Windows logs)

• Error 2
  Depósito de errores LKD_0x141_Tdr:C_IMAGE_igdkmdn64.sys_GEN12LP_DX10_PAGEFAULT, escriba 0 Nombre
  del evento: LiveKernelEvent
  Respuesta: No disponible
  Id. de cabina: 525573cb-19fd-4fda-8405-677d48645b3d
  Firma del problema:
  P1: 141
  P2: ffffde0685df7010
  P3: fffff803611821f0
  P4: 0
  P5: ffffde0680b020c0
  P6: 10_0_26100
  P7: 0_0
  P8: 768_1
  Archivos adjuntos: (lista completa disponible en mis registros de Windows)

1. ¿Qué pasos de solución de problemas ha probado hasta ahora?

   • Forzó a Fortnite a ejecutarse en DirectX 11.

   • Actualizado a los controladores Intel más recientes.

   • Comprobado si hay actualizaciones de Windows.

   • Archivos de juego verificados en Epic Games.

2. Informe de SSU:
   Ya generé el informe de Intel SSU y lo adjunto aquí.  

Esperamos su orientación.

Saludos cordiales  Ireri.

[Mike_Intel]

Hello Ire666x,

Por favor, tenga en cuenta que solo puedo apoyarle en inglés. He utilizado una herramienta de traducción en línea para traducir esta respuesta, por lo que puede haber algunas traducciones inexactas.

Thank you for the update.

Based on your reply, let me check. Since the issue started after the games update, have you tried to reach out to the game developer for further assistance with the issue?

And also, for me to check it and possible simulation in the lab. Can you resend the screenshots in English?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Ire666x]

Hola Michael,

Todavía no me he puesto en contacto con el soporte de Fortnite/Epic Games, pero lo haré para confirmar si este problema está relacionado con la última actualización del juego. Los bloqueos solo comenzaron después de la última actualización de Fortnite, antes de eso todo funcionaba bien con mi sistema.

Mientras tanto, adjunto las capturas de pantalla solicitadas en inglés.

Gracias por su apoyo.

Saludos cordiales, Ire666x

[Mike_Intel]

Hello Ire666x,

Thank you for the update.

I will take note of these screenshots for now while I let you contact the game developer.

For you to know the changes in the latest update that caused the issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Ire666x,

I hope this message finds you well. 

I just want to check if you are now talking to the game developer regarding the issue.

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Ire666x,

I hope you are having a good day.

I am sending another follow up and hoping that you are now talking to the game developer regarding this issue. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician

[Ire666x]

Hello, thank you very much for the follow-up. I had some problems posting in the forum, but with the latest Fortnite update, the problem was fixed.

[Ire666x]

Hello Mr. Michael L.
Thank you very much for your support and for following up on my issue. Your assistance has been truly helpful. I wish you all the best and hope you are doing well.