Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
112 Views

Meu PC fica dando leves travadas

Então, faz uns dois dias que meu pc começou a dar leves travadas, tanto no sistema, quanto no mouse e som, que fica robotizados e travando a cada 1 segundo. Eu já tentei de várias formas arrumar isso, mas nenhuma deu certo. Eu já atualizei drivers, já formatei mas nada resolve. Alguém poderia me ajudar?

 

Processador: Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz

Placa-mãe: B150 PRO GAMING D3

Memória RAM: 8GB

 

0 Kudos
3 Replies
Highlighted
68 Views

Hello Jardson_Samuel, 

 

Thank you for posting on the Intel® communities.   

 

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.  

 

I understand that your PC locks randomly, it happens to your system, mouse, and sound, is that correct? If not, please provide more details. 

 

Additionally, in order to have more informtation from your system, please provide the following: 

 

1. When your system locks, does it also crash or show any error message? Please explain. 

2. Otherwise, do you see any message in the Windows event viewer? If yes, please provide them, you can use this link for guidance: https://docs.microsoft.com/en-us/host-integration-server/core/windows-event-viewer1 

3. Do you remember making any changes before the issue started?  

4. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach). 

 

5. Run the Intel® Processor Diagnostic Tool and send the results either in a screenshot or .txt file. To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply. 

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  

 

Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.  


0 Kudos
Highlighted
53 Views

Hello Jardson_Samuel,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


0 Kudos
Highlighted
40 Views

Hello Jardson_Samuel,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


0 Kudos