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My drivers are not updating and are stuck at 0% from the past 1 hr

BhavyaP
Beginner
560 Views

i have uninstalled the updater and downloaded it many times but still it wont update i saw in a post that it might happen due to an antivirus known as malwarebytes and yes i had so i completely wiped it off my laptop and then deleted and reinstalled the intel support assist and it still is stuck . and by the way its an graphics driver update i have added an attachment (picture) as reference pls can anybody tell me a fix. thank you.

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1 Solution
BhavyaP
Beginner
550 Views

yes i got the fix for anyone still stuck here it is :1)download the zip.file of the update you need if you dont know which intel graphics card or gen follow this vid https://youtu.be/tti6XyzthIk.

2)extract the zip file

3) next after you have done these steps follow this guys video : https://youtu.be/1k-KZf3PPok

40just restart your laptop and our done

View solution in original post

2 Replies
BhavyaP
Beginner
551 Views

yes i got the fix for anyone still stuck here it is :1)download the zip.file of the update you need if you dont know which intel graphics card or gen follow this vid https://youtu.be/tti6XyzthIk.

2)extract the zip file

3) next after you have done these steps follow this guys video : https://youtu.be/1k-KZf3PPok

40just restart your laptop and our done

View solution in original post

Alberto_Sykes
Employee
535 Views

BhavyaP, Thank you for posting in the Intel® Communities Support.


Perfect, excellent, we are glad to hear that the problem got fixed following the steps provided previously and you were able now to update the driver.


Thank you very much also for sharing the solution, we are sure it will very helpful for all the peers viewing this thread.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


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