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Need help on surfacebook and connecting to 2560x1080 display

HInwo
Beginner
796 Views

I have a surface book, yesterday a big update was rolled out and it has caused me some issues with connecting to my external monitor.

 

The monitor in question is the Lg Ultrawide 34". Basically the resolution i was using (2560x1080) is no longer showing up as an option, where a week ago it was all i am able to select now is 1920x1080. I have installed, reinstalled, updated and disabled every driver relating to displays and graphics and nothing seems to have fixed it. I know its not the hardware because as previously stated it was working totally fine less than a week ago.

My thoughts are the drivers for the surface book to display in 2560x1080 has not been updated yet?

 

Would really appriciate the help on this

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AlHill
Super User
422 Views

Have you contacted Microsoft, regarding their update? They are solely responsible for support of your surfacebook.

 

Doc

 

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HInwo
Beginner
422 Views

Hi doc,

 

Im pretty confident its to do with intel as they are responsible for the drivers that run the graphics processing

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AlHill
Super User
422 Views

Incorrect. The OEM is responsible. You work with them, then they work with Intel.

 

Contact Microsoft for support.

 

Doc

 

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