Red visual glitches while running A plague tale requiem

[AdhamSherif12]

Hi, I have just bought a new laptop and it's core I7, 13th generation and 16gb ram and I updated the latest graphics version and everything but when I downloaded a plague tale requiem from Xbox there is red screen in the game and I can't play like that so is there any solution to that??

[Jose_Intel]

Hello @AdhamSherif12

Thank you for posting on the Intel️® communities.

We understand you are experiencing issues with A Plague Tale: Requiem, we will be more than happy to assist you?

Please answer the following:

·      Was it working before?

·      Is there any specific step to replicate the issue?

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Then, please generate and attach the Report for Intel® Intel Graphics Command Center

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello AdhamSherif12

We hope you are doing fine. 

Were you able to check the previous questions? 

Let us know if you still need assistance by attaching the required reports. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello AdhamSherif12

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.