The B580 values read from the Intel graphics software are incorrect and some cannot be read.

[DUTY]

The B580 values read from the Intel graphics software are incorrect and some cannot be read,The temperatures, fan speeds, graphics memory frequency, GPU frequency, etc. cannot be read. The GPU configuration values are obviously incorrect. The graphics card model is B580 GUNNIR INDEX 12G.

[RandyT_Intel]

Hi @DUTY,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• When did the issue first occur? 
• What troubleshooting steps have you tried so far? 
• What version of the Intel graphics software are you currently using?
• Have you recently updated the software or made any changes to your system?
• Have you tried reinstalling the drivers to see if that resolves the issue?
• Have you checked the physical connections and seating of the graphics card in your system to ensure it is properly installed?
• Have there been any recent changes to your system configuration, such as BIOS updates or hardware changes, that might affect the graphics card's performance?

I look forward to your response and am committed to resolving your issue promptly. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[DUTY]

I have tried upgrading the driver version, but it didn't work. Sometimes, after restarting the computer, it would display normally.

I'm not sure exactly when this problem occurred.

I have tried downgrading the driver version, updating the latest driver and restarting the computer. Sometimes it will recover.

The version of the driver I am currently using is 32.0.101.6881

Attached is my SSU.

🤔HELP ME PLS

[RandyT_Intel]

Hi @DUTY,

Kindly Uninstall GPU driver via Display Driver Uninstaller (DDU) software and reinstall the latest version 32.0.101.6913 (WHQL Certified), reboot the system and then check and observe if the issue still occur.

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @DUTY,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @DUTY,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,  

Randy T.  

Intel Customer Support Technician