The new version of the i5-1240P driver causes the VMware screen to splash.

[pengyuxiang]

中文：在i5-1240P当中安装了最新的intel核显驱动会导致VMware17.6.2启动虚拟机当中花屏，这个驱动问题会在Windows10和11上面都有该问题。

Installing the latest Intel driver in i5-1240P will cause VMware 17.6.2 to boot the virtual machine with a blank screen, which will occur on Windows 10 and 11.

[Earl_Intel]

Hi pengyuxiang,

Thank you for posting in the communities!

I'm sorry to learn that you are experiencing issues with your system. To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

• May I know what Graphics Driver version you're using before you encounter this issue?
• What is the make and model of your laptop?
• Have you already contacted your OEM device regarding to this issue?
• What are the troubleshooting steps you have taken to try and resolve the issue?

Best regards,

Earl E.

Intel Customer Support Technician

[pengyuxiang]

English:
The laptop uses a Lenovo thinkbook, and the driver is Intel's official driver is the latest version, and I haven't been contacted by the device manufacturer, so solve the problem and downgrade the driver, or roll back the virtual machine version, and then turn off 3D acceleration
中文：笔记本电脑用的是联想thinkbook，驱动的话是英特尔官方驱动是最新版本的，设备制造商那边我没联系，解决问题把驱动降级，或者回退虚拟机版本，然后关闭3D加速

[Mike_Intel]

Hi pengyuxiang,

Thank you for the update.

For me to further check and gather the complete specification of your system. Please help generate the SSU logs of your system.

Kindly refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[pengyuxiang]

I sent you a computer report

[Mike_Intel]

Hi pengyuxiang,

Thank you for the update.

I have reviewed the SSU and found that you are indeed using the latest Graphics driver.

To fix the issue, please try to reinstall the latest Graphics driver using DDU method. Please refer to the link below on where to download the latest driver manually and the steps for driver installation using DDU.

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[pengyuxiang]

I'm willing to help

[Earl_Intel]

Hi pengyusiang,

I just wanted to check if you had the chance to review the troubleshooting we posted. Please let me know at your earliest convenience so that I can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi pengyusiang,

Thanks for the response.

May I know if you already tried the troubleshooting we previously posted?

Best regards,

Earl E.

Intel Customer Support Technician

[pengyuxiang]

I haven't tried to solve the problem the same way you guys

[Earl_Intel]

Hi pengyuxiang,

For us to better understand and isolate the issue, it's best if  you try the troubleshooting we previously posted.

So that I can check if it will fix the issue you're encountering or not.

Please try to reinstall the latest Graphics driver using the DDU method. Please refer to the link below on where to download the latest driver manually and the steps for driver installation using DDU.

• https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html
• https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi pengyuxiang,

Just checking if you already tried the troubleshooting steps I previously provided on the post?

Best regards,

Earl E.

Intel Customer Support Technician

[pengyuxiang]

I've tried your method, and the problem is still the same

[Earl_Intel]

Hi pengyuxiang,

Thanks for trying out the troubleshooting, since our generic drivers didn't fix the issue, try downloading the driver from your OEM device.

• laptops and netbooks :: thinkbook series :: thinkbook 14 g4 iapcontentdetail - Lenovo Support US

If issue still persist, it's best if you try to contact VMware support for further assistance regarding to your inquiry.

Best regards,

Earl E.

Intel Customer Support Technician

[pengyuxiang]

Thanks for your help, I'm ready to contact VMware technical support

[Earl_Intel]

Hello pengyuxiang,

Noted on this. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician