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Novice
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Windows 8.1 Drivers for Intel HD Graphics 4000

Hello,

I just upgraded to Windows 8.1 today and I'm running into some issues. When I run GTA 4 (haven't tested any other games to be frank) - which ran fine before the update - it crashes after a while with a BSOD. The error message being:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys)

This query in Google has led me to the information that the HD Graphics driver is crashing. The next thing I did was installhttps://downloadcenter.intel.com/Detail_Desc.aspx?lang=eng&DwnldID=23106 the latest HD Graphics drivers. This has not yet fixed the issue.

What I just noticed while writing this is that Hardware Info 64 does not recognize my Nvidia GPU. This could mean that GTA 4 is running on the HD Graphics GPU? So at this moment I'm reinstalling my Nvidia drivers.

So I reinstalled (clean install) the Nvidia drivers. I ran GTA4 which ran for a little while longer, but still throws a BSOD after a while.

In any case, this should ne be happening, right?

System:

Asus n56vz (notebook)

CPU: Intel Core i7-3615QE (including Intel HD Graphics 4000 (Ivy Bridge GT2))

GPU: GeFore GTX 650M

Chipset: Intel HM76 (Panther Point)

Memory: 8192 MB DDR3

129 Replies
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Beginner
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I actually installed it from a disc I found that came with my computer, which had software (like Quickset; mine is a Dell) and drivers (like video drivers for HD 4000 and discrete card). I couldn't install from Device Manager too cus the 3316 driver was installed two times on my computer, once by Windows Update and once by me from the forum link in my previous post, since I didn't realise it was the exact same driver I had on my computer then. I only discovered it was when I tried rolling back the driver again to find the driver was rolled back to the exact same version. Maybe you could find a similar disc?

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Community Manager
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Great Idea. I used the disc that came with my Notebook and i was able to install the drivers from it. Unfortunately it's not version 9.17.10.2817, but version 9.18.10.3165.

So now i have to test if they are working (without the memory leak/BSOD).

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Beginner
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Seems to be reverting back to older driver is the way to go. I have tried installing older driver from the HP site link above but keep getting error message "this computer does not meet the minimum requirements for installing the software" anyone know way around it?

I have: i7, 2G Geforce GT 630m, 6GB ram...etc

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Beginner
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Save yourselves the grief this is a prime example of an "Agile process" gone bad. I've installed, reinstalled, downgraded and upgraded. My issue is specific to running SimCity giving me a "driver_irql_not_less_or_equal" what this comes down to is two different companies suffering from bad internal processes.

EA for using an "AGILE process" to deploy its game and not meet the requirements needed to run it's game(s) What it comes down to is they need to present the issues to a product manager who then takes it to developers who put it in what they (WE) call backlogging from there they create a story and determine priority, from there it goes to a sprint and is worked on from 2 -4 weeks by it's developers and in the end it becomes a viable update and is pushed to the users. My issue needs to be taken up with EA. and bumped up in priority, but that will never happen.

As for Intel....if they have a hardware that's not compatible with windows 8.1 then it has to go through the same process as mentioned above that said these types are processes typically sit overseas in india, which now becomes a problem of accountability since in India no one takes ownership of the issue since no one wants to take the blame this will flounder for about 6 months before the issue is transferred back to a U.S. employee or UK employee or some country that if an employee takes a risk they wont be let go and have to live in absolute squabble. In the end this is a fine example of outsourcing gone awry even on a gaming level.

Good luck and don't bother uninstalling and reinstalling....its just a waiting game. Waiting for the risk taking employee to grab the issue and resolve it

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Valued Contributor III
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We are investigating igdkmd64.sys BSOD issue, so, we'll keep you posted on any news on this.

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Beginner
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Hello there,

If it could be of any help, a friend of mine got a Dell Inspiron 15R SE 7520, and he got the exact same issue as previously reported.

We just noted that it arise another issue, playing 3D Games, before the BSOD, saying there's no more memory available for the application... We tried several ATI drivers (as there's an AMD Radeon HD 7xxx integrated on the computer), but the issue still arise.

After trying a lot of drivers updates, from chipset up to audio system, it still happens and it's always the same BSOD arising (DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys)).

It seem there is a memory leak as well.

Kind regards.

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Beginner
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I found this solution posted by Jan.Bartnik on another post on here. Has worked for me. Played about 4 hours of Bioshock Infinite without any issues and no BSOD so far, were as before I was getting crashes minutes after starting the game. So far so good. Hope this helps  

/message/212410# 212410 74. /message/212410# 212410 Re: Intel(R) Graphics HD 4000 Driver for Windows 8.1 (Not Working Properly)

Jan.Bartnik

  1. Right click the old-new start button
  2. Click "Devices Manager"
  3. Go to "Display adapters", right click my Intel HD 4000 and choose "Update Driver Software" (it was marked with exclamation mark in a yellow triangle anyway... so as turned off)
  4. Choose "Browse my computer for driver software"
  5. and "Let me pick from a list of devices on my computer".
  6. /servlet/JiveServlet/showImage/2-212410-234079/hd4000.png
  7. Pick the one before May 2013... so in my case 9.17.10.2875
  8. If you don't see one like that download it from your manufacturer's site (not the Intel one as those tend to give errors while installing - that this driver is not for your graphic card. If you have a toshiba laptop like me, go there and to support) and use "Have Disk..." button.
  9. After clicking "Next" it should install and right after a reboot you'll get your dual screen back
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Beginner
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Almost a MONTH has gone by and still no fix for this bad driver! You could have written a new driver from scratch in that time. Come on guys, get with it, I'm tired of your bad drivers tuning my computer into a lup which can only play flash games.

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Valued Contributor III
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Folks, could you please attach the latest dxdiag report from the systems that are still having this BSOD issue? Make sure that you have the latest drivers and BIOS for your respective system before generating this report and posting it here.

Additionally, for the ones that joined this thread lately, if you are running a desktop system with a discrete card, try disabling Virtu as it has been reported by other users to solve the issue.

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Beginner
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I'm still having this issue. And I don't have Virtu. Here is my latest dxdiag report.

https://www.dropbox.com/s/obieqhp9mf5wa7l/DxDiag.txt Dropbox - DxDiag.txt

I really hope this issue is fixed soon. It has blue-screened on me three times since updating to Windows 8.1, and the fact that I had no crashed before running Windows 8 makes this rather appalling.

EDIT: After posting this, it has crashed/blue-screened on me 3 more times.

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Valued Contributor III
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Could you please either uplodad it to this site or copy paste the report here?

Please do not use third party sites to upload reports or information requested.

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Community Manager
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i know i have a 4400 hd graphics (i5-4200) but the problem is the same one. here is my dxdiag:

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Beginner
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I cannot install the WIndows 8.1 drivers or Windows Beta 8.1 drivers. I have tried many recommendations on this site. My BIOS is up to date, I have tried uninstalling and reinstalling. I have even pushed the graphics update from the manufacturer system updates and nothing works

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Valued Contributor III
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Nimroth, please update your BIOS to the latest version posted at http://us.acer.com/ac/en/US/content/drivers Acer | Download version 2.24

nancee, you issue has been reported on other thread and troubleshooting for it has been provided there. please refer to this thread for the issue you are having

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Beginner
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Here's a copy-paste of my DxDiag (can't figure out how to upload it to the site)

------------------

System Information

------------------

Time of this report: 11/20/2013, 13:51:52

Machine name: LAPTOPOFORDER8

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.131006-1505)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP ENVY dv6 Notebook PC

BIOS: F.24

Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz

Memory: 6144MB RAM

Available OS Memory: 6034MB RAM

Page File: 3896MB used, 8280MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_181B103C&REV_09

Display Memory: 1792 MB

Dedicated Memory: 32 MB

Shared Memory: 1760 MB

Current Mode: 1366 x 768 (32 bit) (40Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD034A

Native Mode: 1366 x 768(p) (59.989Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3316 (English)

Driver Version: 10.18.10.3316

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread group

Miracast: Not Supported by WiFi driver

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 10/3/2013 22:42:48, 12130304 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-E27F-1638B4C2C435}

Vendor ID: 0x10DE

Device ID: 0x0DE9

SubSys ID: 0x181B103C

Revision ID: 0x00A1

Driver Strong Name: oem49.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.3316:pci\ven_8086&dev_0166

Rank Of Driver: 00DA2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-...

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Beginner
28 Views

Same Error / Crash with my new Gaming Notebook

MEDION® ERAZER® X7825 (MD98414)

Intel® Core™ i7-4700MQ Prozessor, Windows 8, NVIDIA® GeForce® GTX 770M DirectX® 11 Grafik, 750 GB HD, 120GB SSD, 8 GB RAM, Blu-ray Laufwerk

 

All dirvers are up to date.

Dx Diag is here: https://skydrive.live.com/redir?resid=2E04415DE1D1BE98!1852&authkey=!AO45cbl1F_CYqRc&ithint=file%2c.... Microsoft SkyDrive - Access files anywhere. Create docs with free Office Web Apps.

Windows Dumpfiles: https://skydrive.live.com/redir?resid=2E04415DE1D1BE98!1850&authkey=!ALFshPMqCP0BXjc&ithint=file%2c.... Microsoft SkyDrive - Access files anywhere. Create docs with free Office Web Apps.

My Notebook is crashing during games,that sucks,

 

The automatic driver scanner from the Intel HP isn`t working correctly....the new Driver from 20.11. wasn`t shown.
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Beginner
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Diego,

Here is my Dxdiag report you requested.

I was about to paste my dxdiag report into this reply as like other people, I too had trouble seeing an option to attach files.

Then I saw the link at the very bottom of the form, after the text entry and completely separate from every other control, the Attach Files " notation with a button labeled "Browse" - Very bad GUI design here. The attach file option should be another icon, grouped with upload image and upload video icons in the tool bar.

You do know, I assume, that the dxdiag report will refuse to report on any other video card system ( such as my laptops NVIDIA GeForce GT 650M) and only evaluate the first video card device it finds (the motherboard mounted HD4000 video card) .It is listed with the system devices.

Thanks for responding to out issues, hopefully a solution can be found soon.

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Valued Contributor III
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Mondenkynd, please provide the information directly on this site, not a third party one.

Me2, basically we check the report to check the entries related to our drivers and the system being used.

For everybody, could you please check using our latest driver here? Be sure to be using the latest BIOS as well:

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Lapto...®+Core™+Processors+with+Intel®+HD+Graphics+4600 Download Center

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Beginner
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I tried to install this:

File name:Win64_15338.zip

Version:

15.33.8.64.3345

And got Code 43 again

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