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Hello there,
i purchased ARC 770 saturday, but i can´t start x-plane 12 because of missing drivers
I had to put my my old rtx 2070 super back in. Is there a solution near with the missing vulkan
drivers?.
thanks in advance
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Hello ECVPH
Thank you for posting on the Intel Communities. I am sorry to hear that you are experiencing issues when trying to execute Xplane-12. Please let us know the following information to assist you with this issue:
- Please attach screenshots of the error messages if any.
- Is Resizable BAR enabled on your system?
- What distribution service was the game downloaded from?
- Create a log file with the Intel® System Support Utility and attach it.
Best regards,
Hugo O.
Intel Customer Support Technician.
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Hello again,
and many thanks for your fast response. As requested i attached the available log files.
-Resizeable BAR was activated in the BIOS
-Distribution was downloaded from X-Plane.com (Laminar Research)
Additional there is a X-Plane .org Forum (If you might search for triplemon on Arc 770 entry).
And again many thanks for your efforts.
Best regards
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Hello ECVPH
Thank you for sharing this information with us. Before we further look into this issue, please let's try the latest graphics driver version 30.0.101.4123, and install it through a clean installation.
Best Regards,
Hugo O.
Intel Customer Support Technician.
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Hello Hugo O.,
i tried the 4123 Beta Driver already, but i have still the same issues posted above.
Thanks for reply and
Best Regards
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Hello ECVPH
Thank you for testing the driver, Just to make sure that all available drivers are tested, Could you please try out the driver that just came out today? The driver version is 30.0.101.4125.
Best Regards,
Hugo O,
Intel Customer Support Technician.
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Hello Hugo O.,
i just tried 4125. Unfortunately the same results. "failed to initialise vulkan drivers" in x-plane 12 log.txt.
Thanks again and
Best Regards
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Hello ECVPH
Thank you for trying out the driver. In this case, we will continue checking this issue internally, I will post back as soon as I have an update or in case I need more information from you.
Best Regards,
Hugo O.
Intel Customer Support Technician.
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Hello Hugo O.
Many thanks for your efforts again. I´ll keep monitoring your posts.
Best Regards
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Hello OE-DJ1
Thank you for posting on the Intel Communities. I would advise you to open a new thread to get more personalized troubleshooting since the issue you mentioned is different from the one being discussed on this thread as well as your game version and the system's hardware.
Best Regards,
Hugo O.
Intel Customer Support Technician.
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Hello,
I have now created my own post.
Just to note, some entries in ECVPH's log.txt and mine look very similar. Maybe two Intel customers would be very happy with a solution to this problem!
Best regards
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3 customers! I have an A770 16gb and can't launch X-plane 12 due to 'X-Plane failed to initialize Vulkan' error. Xp11 launches ok as does MSFS.
I raised a support ticket with X-plane and had 2 responses saying I needed a dedicated graphics card with sufficient vram (at least have the courtesy to read my ticket!) On the 3rd attempt I was told it was a driver issue and Intel would need to update their drivers.
So, I raised a ticket with intel and got this reply:
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Hello CrispySpamFritter,
thanks for the heads up, i hoped they came up with a solution. So i have to switch to the more expensive solution for xp12.
Kind regards
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Hello there,
any news about driver development for vulkan api on x-plane 12?.
Best Regards
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Hello ECVPH,
We appreciate your patience.
We would like to inform you that we are still researching this matter. Once we have more details, we will post back.
Best regards,
Jean O.
Intel Customer Support Technician
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Hello Jean O.
i´m glad to hear you´re still on it. Many thanks for your efforts again.
Best regards
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Hello ECVPH
We wanted to let you know that we were able to replicate this issue from our side and continue to work on it. I will continue to post back once I have more information. We appreciate your patience.
Best Regards,
Hugo O.
Intel Customer Support Technician.
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Hello Hugo O.
Thank you for the response and for your efforts again.
Best Regards
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Hi @ECVPH!
Apologies for the delayed response! Do note that we have reported your issue to our developers and they are investigating it (bug id 14018967671). However this might take some time for them to complete their investigation and release a fix (assuming that it is an Intel Graphics driver issue.)
As soon as we have more information we will get in touch with you.
Thanks!
Gabriela E.
Graphics Product Support Engineer
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Hello there,
its over a month now about your latest response about bug id 14018967671.
Do you have any news from your developers?
Best Regards
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