dGPU Switch and Freeze Problem

[RBalt1]

Hi,

there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070/GT 640M. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

• Left click on battery-icon in task-bar
• Opening Chrome-browser
• Opening Windows Image Viewer (app + classic Foto viewer)
• Opening system control panel
• Provocation any animation on task bar (e.g. thumbnail-preview, ...)
• Loading a new tab in Firefox

Here is a video demonstrating Display Setting Freeze:

https://www.youtube.com/watch?v=b7K1SpCQgAY https://www.youtube.com/watch?v=b7K1SpCQgAYAnother video showing dGPU switch on a lot of simple tasks:https://www.youtube.com/watch?v=-euiZmHZwlc https://www.youtube.com/watch?v=-euiZmHZwlcAnother one:https://www.youtube.com/watch?v=txQZWfWFhlc https://www.youtube.com/watch?v=txQZWfWFhlcWe have tried updating every software possible, but no luck.

• Intel driver
• NVIDIA driver
• Chipset driver
• BIOS
• Firmware

The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?There is a also a workaround: configuring https://github.com/jobeid/TrayPwrD3 TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!So, manufacturers have to come up with a fix.Thank you.

Reported Models:

• Acer VN7-793G

• Acer Nitro 5 (AN515-51-536M)

• Acer Nitro 5, i5 7300HQ, GTX1050 Ti

• Acer Predator Helios 300 (PH317-51)

• ASUS N580VD

• Asus GL503VD

• Asus GL503

• Alienware 13 R3

• Alienware 17 R4

• Dell 7567

• Dell XPS L521x

• Dell Inspiron 15 Gaming 7577

• Dell 7510 (Early 2017)

• Gigabyte Aero15W

• GIGABYTE P37XV6

• Gigabyte P35 v6

• Gigabyte Aero 15

• HP Omen 15

• HP Omen HD630 + GTX1050

• HP Pavilion

• Lenovo Y720

• Lenovo Y520

• Lenovo W530

• Lenovo P51 Xeon

• MSI GE63VR 7RF Raider 4K

• MSI GS60 2PE

• MSI GS43VR 7RE

• MSI GS63VR 4K

• MSI GS73VR 7RG Stealth Pro

• MSI GS73VR 7RF

• MSI GP62MVR 7RF

• MSI GE72MVR 7RG

• MSI GE73VR 7RE

• MSI GE73VR 7RF

• MSI GP72MVR

• MSI GX63VR

• Monster ABRA A7 V7.2 (Clevo)

• Razer Blade 14

• Razer Blade 14 2017

• Razer Blade 2017

• Samsung Odyssey i7 7700 + GTX 1050

• XMG A517-dnj

• XMG P507

Non-Effected Models:

• MSI PL62 7RC

Effected Windows Versions:

• W...

[YKuşc]

First week of March has ended. Intel any updates ? Bryce@Intel

[RSkal]

I guess Intel waiting for Windows spring update, it is logically correct cuz Intel has to test their new drivers with the upcoming Windows update. But it would be helpful to know about the process of fixing our issue from Intel here.

Thank you.

[akeko]

Hi guys!

Hi Bryce@Intel

Can you please make some update about news and possible patching? We all feels so so so so bad now about our laptops.

[ETrol]

Hi guys I found a temporal easy fix for it, so simple and stupid lol

>go on to GeForce experience and disable ingame-overlay (you will notice immediate improvement)

>then restart

>then You Just keep GeForce experience open (You must keep it open to fix this annoying bug-close it and it will return!!!)

feel relieved from the stone age lags!,,, NOW, enjoy your happy life, LMAO

I hope they update it soon

[AlHill]

What if you just uninstall geforce experience?

Doc

[ETrol]

won't work but you can try!

main problem is that nvidia and intel together with win10 don't add-up!

[akeko]

its not FIX its makes nvidia gpu works and discharges the battery faster. same result as https://github.com/jobeid/TrayPwrD3 TrayPwrD3

[STria]

Old news really. Having the NVIDIA GPU enabled makes the system perform as it should. Instead of having GeForce Experience open all the time you can enable hardware acceleration in Google Chrome so as to not experience stutters when browsing/having Google Chrome open.

[DFeli3]

That doesn't work for me. I use Chrome with enabled hardware acceleration, and even then there are stutters.

[OKeno]

Apparently, manual switch to the version 15.45.23.4860 (Date: 12/11/2017) of W7/8 Intel Graphics Driver for Windows (the latest so called non-UHD driver) worked for me and my HP Spectre x360 Convertible 15-bl130ng and finally solved the freezing issue.

Direct link: https://downloadcenter.intel.com/download/27360/Graphics-Intel-Graphics-Driver-for-Windows-15-45- https://downloadcenter.intel.com/download/27360/Graphics-Intel-Graphics-Driver-for-Windows-15-45-

Can any other "proud owner" of faulty Kaby Lake / Intel 6xx / nVidia combo check and confirm?

The idea went also from this post: https://www.reddit.com/r/Hewlett_Packard/comments/7ct2sr/hp_spectre_13_x360_8550u_freezingthrottling/?st=jefrwk9g&sh=c4fc1abd https://www.reddit.com/r/Hewlett_Packard/comments/7ct2sr/hp_spectre_13_x360_8550u_freezingthrottling...

[MKuts]

Padre70, but this is a Windows7/8 driver only, we are talking about Windows 10 here.

[OKeno]

@chuveiro: Yes, I know it's W7/8 driver. And yes, I admit - it was quite an "unorthodox" approach, but in my humble opinion it was worth trying.

At least we finally know the glitch is directly connected with Intel graphics driver and at least this "workaround" worked (and stil is) for me.

[BAsla]

Well, this actually worked for me on a Dell Inspiron 7577. The constant stuttering is gone.

[YKuşc]

I also have Dell Inspiron 15 7577 (hd 630 + gtx 1060) and stutters are still there for me 😕 (manually installed driver 4860 win7/8 version)

[RBalt1]

I'll give it a try and report back soon. Interesting.

[RBalt1]

Tried 21.20.16.4860. Does not fix the issue!

[GPauw]

Hello guys

Like you i've created an account here for the purpose of saying that I have this problem too.

My story is funny actually. I've been a Mac user for more than 10 years from now. But Macbooks are becoming too much expensive now so 5 days ago i said to myself "ok, this time i switch to Windows".

So i bought a fresh new Gigabyt Aero 15 (1060 gtx + intel 630) and get it with windows 10 (last time i used windows was Vista).

I started using it for 4 days with all these 0.5s freezes and start thinking "wow so this is how windows works ? I can believe people accept that !"

I was considering selling my whole new computer and buy a macbook again when i've discovered this topic !

So now, just like all of you i've decided to wait for the Intel driver fix...

I hope i do wait for something...

And i'm asking myself if i should not simply install Elementary OS...

Be that as it may : i want to thank all of you because now i know where my problem comes from !

[VFerr2]

Try https://www.tenforums.com/tutorials/6088-remove-intel-hd-graphics-desktop-context-menu-windows.html Windows 10 Help Forums It worked for me!

[PChan42]

this helps with the right click but its fixing the problem only partial, its not a 100% fix.

[AShak4]

Is thete any update on this?

Does the beta drivers of intel really work? I just bought a new dell 7567 and i have this issue. I have upadted my drivers and bios using dell support assistant but the issue is still there.

If i update windows 10 using fast insider builds will this be fixed?

Can anyone help please with a fix or workaround?

[PChan42]

coolrecep try what finorris suggest it helps a lot