dGPU Switch and Freeze Problem

[RBalt1]

Hi,

there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070/GT 640M. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

• Left click on battery-icon in task-bar
• Opening Chrome-browser
• Opening Windows Image Viewer (app + classic Foto viewer)
• Opening system control panel
• Provocation any animation on task bar (e.g. thumbnail-preview, ...)
• Loading a new tab in Firefox

Here is a video demonstrating Display Setting Freeze:

https://www.youtube.com/watch?v=b7K1SpCQgAY https://www.youtube.com/watch?v=b7K1SpCQgAYAnother video showing dGPU switch on a lot of simple tasks:https://www.youtube.com/watch?v=-euiZmHZwlc https://www.youtube.com/watch?v=-euiZmHZwlcAnother one:https://www.youtube.com/watch?v=txQZWfWFhlc https://www.youtube.com/watch?v=txQZWfWFhlcWe have tried updating every software possible, but no luck.

• Intel driver
• NVIDIA driver
• Chipset driver
• BIOS
• Firmware

The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?There is a also a workaround: configuring https://github.com/jobeid/TrayPwrD3 TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!So, manufacturers have to come up with a fix.Thank you.

Reported Models:

• Acer VN7-793G

• Acer Nitro 5 (AN515-51-536M)

• Acer Nitro 5, i5 7300HQ, GTX1050 Ti

• Acer Predator Helios 300 (PH317-51)

• ASUS N580VD

• Asus GL503VD

• Asus GL503

• Alienware 13 R3

• Alienware 17 R4

• Dell 7567

• Dell XPS L521x

• Dell Inspiron 15 Gaming 7577

• Dell 7510 (Early 2017)

• Gigabyte Aero15W

• GIGABYTE P37XV6

• Gigabyte P35 v6

• Gigabyte Aero 15

• HP Omen 15

• HP Omen HD630 + GTX1050

• HP Pavilion

• Lenovo Y720

• Lenovo Y520

• Lenovo W530

• Lenovo P51 Xeon

• MSI GE63VR 7RF Raider 4K

• MSI GS60 2PE

• MSI GS43VR 7RE

• MSI GS63VR 4K

• MSI GS73VR 7RG Stealth Pro

• MSI GS73VR 7RF

• MSI GP62MVR 7RF

• MSI GE72MVR 7RG

• MSI GE73VR 7RE

• MSI GE73VR 7RF

• MSI GP72MVR

• MSI GX63VR

• Monster ABRA A7 V7.2 (Clevo)

• Razer Blade 14

• Razer Blade 14 2017

• Razer Blade 2017

• Samsung Odyssey i7 7700 + GTX 1050

• XMG A517-dnj

• XMG P507

Non-Effected Models:

• MSI PL62 7RC

Effected Windows Versions:

• W...

[RLasm1]

http://members.iinet.net.au/%7Emichaeldd/Intel%2520HD%2520%26%2520Iris%2520Graphics%2520Drivers%2520Version%252023.20.16.4973%2520WHQL.rar

[KRada]

I'm already crazy. Please tell me how to stop the Windows Update because as soon as I installed 4973, Windows Update installed some old version from October last year.

[akeko]

services - windows update - disabled

[AlHill]

That will also block other things that you may want, so you do NOT want to do this.

To block a specific update, use the Windows Show/Hide utility.

Read this: https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-window https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-window

Then, download the utility: http://download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagcab http://download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagcab

This utility is not very friendly. You will want to use the HIDE function. Use this utility AFTER you install the driver you want. Then, using the Show/Hide utility, HIDE the windows driver you do not want.

You will notice a lot of other drivers that you probably have never seen before. If you want to install those drivers, you can go to the device manager and look for each one, and then update them in the device manager. Some will be VERY difficult to find. This can take almost two hours, depending on how many you want to update.

But, sticking to the problem, use this utility to hide the windows driver you do not want. And, do not disable windows update, especially if you want to get apps from the windows store.

Doc

[KLong1]

Ok, so according to this:

https://www.computerworld.com/article/3256148/microsoft-windows/microsoft-hints-at-early-april-release-of-windows-10s-next-feature-upgrade.html Microsoft hints at early April release of Windows 10's next feature upgrade | Computerworld

The next version of Windows (1803) will be released on April 3rd or 10th, can't wait, hope they've fixed the problem.

[MMora7]

Have the same problem, buy a Dell 7567 yesterday... Very disappointed

No Solution yet?

[BM2]

Hello,

I've posted about the contrast issue /message/532243 here. Even though it is not directly associated with the freeze problem, an Intel employee said I should post about the error here, too. So I'll copy my original post here:

I have noticed that when you hover above a HTML5 video (so e.g. video controls are overlayed), the colors of the video change significantly.

The contrast increases by a huge margin.

User parradox has made a video of this: https://www.youtube.com/watch?v=1-iHe16gEN4 videos changing colors - YouTube He has helped us to tell about it here:

Please take a look at it as the color accuracy is not given like this.

Thanks!

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

see above

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Dell Inspiron 7577

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Switchable, with NV GTX1060 Max-Q

<td style="padding: 0 5.4pt; border-top: none; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtex...

[ssamb1]

This forum feels like a family, kind of. Makes me curious what we all do for a living. I actually do IT support.

Sometimes I just wanna see what it would be like if we all meet in a physical group setting and talk about how annoying the stuttering is. That would kind of make us feel better I believe.

Anyways, just random thoughts passing time hoping for a surprised fix.

[GPösc]

Like the Self-Help Group who posessed by

Killgrave!

Sorry this was off topic!

[AShak4]

Guys i'm thinking of installing windows 10 1703 March release.

Will it really fix the lag and freeze? I don't mind the UAC lag because i always disable it , but for example is chrome fixed when launched?

What should i do once i install it? If i disable updates , will that mean of course that it won't be able to find the drivers for my devices?

I have Dell Inspiron 7567

[KRada]

but I guess you'll have to download all the drivers from Delle's site and install them manually. If you do not need updates for Windows, then I do not see any problems trying with version 1703. I personally plan to wait for you to know if something will change with the new version of Windows and if there are no improvements I will try to return the laptop to the seller

[akeko]

Shak8

you can manual install all drivers. i get my from dell website.

on 1703 no such lags like chrome launch

[AShak4]

I have just tried 1703 march on 7567 dell. It works!!

No more lag (except when left click on battery the first time after boot). System feels much much faster and fluent. Windows automatically installed all drivers needed and afterwards i disabled automatic updates from group policy. For now i will stick with this until a fix comes out

[akeko]

Shak85

I always told about this. 1703 have much less lags it's even possible and its dont need disabling gpus or using s....t programs who will be touch nvidia gpu every 10 seconds. 1703 is best for now.

People who say about 1703 (Build 15063.0) have same lags are not even try it and they all misleading other people.

[AShak4]

Here are my findings on windows 1703

- no lag when lauching applciations

- no lag with right click

Cons

- lag sometimes when opening display settings

- lag when left click on battery (first time on boot)

- lag when shutting down

- slow opening of windows explorer (icon on taskbar)

With these cons as well the outdated software i might go back to 1709 windows

[DSchu7]

Today there is a new NVIDIA Driver out,

Version : 391.24

For the first hours of programming in excel and playing pillars of eternity, i have no stuttering and freezes anymore

[MBong1]

driver intel : 23.20.16.4944 ( i7 7700 HQ w\ hd 630 )

driver nVidia : 391.24 ( gtx 1070 )

windows : 1709 (build 16299.309)

and still freeze occours ... lucky you.

[RBalt1]

No NVIDIA driver can solve this problem. Please stop misinforming people, people! It has nothing to do with NVIDIA. NVIDIA is the first company I've contacted. If they were responsible, they would have come up with a driver by now. I'm sure about that...

After the driver install, there are some processes that keep the dGPU active for a while. Restart, and you are welcome back to nowhere.

[DSchu7]

Nonsense. Misinforming. Do not charge me.

I made a clean Nivdia Driver installation, including restarts. No short freezes for me, no lags in the games. I worked on excel since 5.30 am (Germany).Before, it always freezes for a second. That was annoying me.

The integrated graphics card is active, not the dedicated. Look to the screenhot.

[RBalt1]

I'll test it right away. Hold on there!

[GPösc]

When I am home from work this evening I will try it on my Acer NITRO with Intel 7300Hq and 1050Ti same BIOS version! I am from Germany too! Maybe I can see a change!