latest driver for Intel 5500 graphics is not installing. Before this latest version all older were successfully installed. Version which is failed to install is 15.40.45.64.5126

[AROY01]

[Wanner_G_Intel]

Hello AROY01,

Thank you for posting your question on this Intel® Community.

Your computer manufacturer customizes drivers that run Intel® components on your machine. This error occurs on 5th Generation or older computer manufacturer systems or platforms that have not updated to the latest Intel DCH Graphics Drivers.

Since you are using the Intel® DSA to install the driver, try the following steps:

• Go to the Intel® DSA user interface and click on “Refresh Results” on the left-hand side of the Intel® DSA scan page. This will restart the service.

1. Reboot your system.
2. Try scanning your device one more time.

• If the issue persists, try uninstalling and reinstalling the Intel® DSA via Add/Remove programs.

1. After that, install the latest Intel® DSA version 20.6.22.6
2. Rescan your device.
3. Is the graphics driver installed correctly?

• If the issue persists, try using the Intel® Driver & Support Assistant Uninstaller and reinstall the tool.

• If the problem continues to happen, delete the Intel DSA temporary files from folder C:/ProgramData/Intel/DSA.

1. Note: If you don't see this folder in File Manager:
2. Go to the View menu in File Manager.
3. In the Show/Hide menu, click to show Hidden Items.

• Outdated or conflicting browser cookies may trigger issues with Intel DSA. Delete your internet browser cookies and clear browser cache.

Wanner G.

Intel Customer Support Technician

[Wanner_G_Intel]

Hello AROY01,

If you need any further assistance, please let us know. We will be glad to help you.

Wanner G.

Intel Customer Support Technician

[IntelSupport]

Hello AROY01,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Wanner G.

Intel Customer Support Technician