新驱动降屏幕刷新率

[zz18]

自32.0.101.5768版本后，我的显示器就从165hz降到120hz了 锁在最高120hz 什么时候能处理？？我现在都不能升级 升级就只能用120hz 赶紧处理吧 大哥 我想更新都不行 赶紧处理！！

[DeancR_Intel]

Hi zz18,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。

Thank you for posting in the Community!

Please make sure you provide the following basic information when reporting a bug:

1. What is the graphics driver you are using?

• Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
• You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.

To better understand your system's configuration, I kindly request that you download the Intel® System Support Utility for Windows* software.

You can find the download link here:

• Intel® System Support Utility for Windows*
• Here's a quick guide on using the Intel SSU:

1. Download and launch SSU.exe.
2. Check the box for "Everything."

• When the scanning is complete, click "Next."
• Click "Save."
• Please send the saved file to us.

Best regards,

Dean R.

Intel Customer Support Technician

[zz18]

感谢你的回复，驱动从32.0.101.5768以后，我的显示器就从165hz下降到120hz。您也可以查看我附加的截图，附加文件《11》是您要求的 希望能够尽快修复bug 感谢！

[zz18]

看到我的回复了吗

[DeancR_Intel]

Hi zz18,

I suggest trying the following steps here:

Unable to Select the Native Resolution and Other Supported Refresh...

Let me know if the issue still persists.

Best regards,

Dean R.

Intel Customer Support Technician

[zz18]

尝试了，还是不行。从最新驱动降回101.5768就又可以了，我想这应该是驱动的问题。

[DeancR_Intel]

Hi zz18,

This is an acknowledgement message for your inquiry, do please wait as this will be investigated internally to be able to provide a resolution to your request. I will get back to you once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi zz18,

I would like to know the exact model of your monitor that encountered the issue.

Best regards,

Dean R.

Intel Customer Support Technician

[zz18]

显示器叫：vaimi RS5 Pro

[DeancR_Intel]

Hi zz18,

Thank you for this information, I will investigate this internally and get back to your once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi zz18,

I suggest trying the steps below and let me know the outcome:

1. Perform a DDU (Display Driver Uninstaller) How to Use the Display Driver Uninstaller (DDU) to Uninstall an....

2. Install graphics driver version 32.0.101.6325_101.6253: Intel® Arc™ & Iris® Xe Graphics - Windows*

3. If the issue persists, I would like to know if you are using a DisplayPort or HDMI connection.

4. I would like to clarify as well if you are using a direct video cable connection, such as HDMI to HDMI or DP to DP.

Best regards,

Dean R.

Intel Customer Support Technician