新驱动降屏幕刷新率

[zz18]

自32.0.101.5768版本后，我的显示器就从165hz降到120hz了 锁在最高120hz 什么时候能处理？？我现在都不能升级 升级就只能用120hz 赶紧处理吧 大哥 我想更新都不行 赶紧处理！！

[DeancR_Intel]

Hi zz18,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。

Thank you for posting in the Community!

Please make sure you provide the following basic information when reporting a bug:

1. What is the graphics driver you are using?

• Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
• You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.

To better understand your system's configuration, I kindly request that you download the Intel® System Support Utility for Windows* software.

You can find the download link here:

• Intel® System Support Utility for Windows*
• Here's a quick guide on using the Intel SSU:

1. Download and launch SSU.exe.
2. Check the box for "Everything."

• When the scanning is complete, click "Next."
• Click "Save."
• Please send the saved file to us.

Best regards,

Dean R.

Intel Customer Support Technician

[zz18]

感谢你的回复，驱动从32.0.101.5768以后，我的显示器就从165hz下降到120hz。您也可以查看我附加的截图，附加文件《11》是您要求的 希望能够尽快修复bug 感谢！

[zz18]

看到我的回复了吗

[DeancR_Intel]

Hi zz18,

I suggest trying the following steps here:

Unable to Select the Native Resolution and Other Supported Refresh...

Let me know if the issue still persists.

Best regards,

Dean R.

Intel Customer Support Technician

[zz18]

尝试了，还是不行。从最新驱动降回101.5768就又可以了，我想这应该是驱动的问题。

[DeancR_Intel]

Hi zz18,

This is an acknowledgement message for your inquiry, do please wait as this will be investigated internally to be able to provide a resolution to your request. I will get back to you once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi zz18,

I would like to know the exact model of your monitor that encountered the issue.

Best regards,

Dean R.

Intel Customer Support Technician

[zz18]

显示器叫：vaimi RS5 Pro

[DeancR_Intel]

Hi zz18,

Thank you for this information, I will investigate this internally and get back to your once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi zz18,

I suggest trying the steps below and let me know the outcome:

1. Perform a DDU (Display Driver Uninstaller) How to Use the Display Driver Uninstaller (DDU) to Uninstall an....

2. Install graphics driver version 32.0.101.6325_101.6253: Intel® Arc™ & Iris® Xe Graphics - Windows*

3. If the issue persists, I would like to know if you are using a DisplayPort or HDMI connection.

4. I would like to clarify as well if you are using a direct video cable connection, such as HDMI to HDMI or DP to DP.

Best regards,

Dean R.

Intel Customer Support Technician

[zz18]

我已成功安装32.0.101.6325驱动程序，但我的显示器还是只能调整到120hz，还是用不了165hz。
我用的是HDMI连接线

[zz18]

新驱动的控制面板不太好用，没有录屏和精彩瞬间。希望能够加上

[DeancR_Intel]

Hi zz18,

Check Cable Type: While HDMI cables can support high refresh rates, not all HDMI cables are created equal. Ensure you are using an HDMI 2.0 or higher cable, as older versions may not support 165Hz. Alternatively, consider using a DisplayPort cable, which is more commonly used for higher refresh rates.

Best regards,

Dean R.

Intel Customer Support Technician

[zz18]

之前用的驱动32.0.101.5768 WHQL 是支持165hz的 ，我想我的连接线应该是没有问题的。在此期间我也没有更换过任何硬件，只是更新了驱动程序。32.0.101.5768 WHQL 以后的驱动程序都不支持165hz了，只有120hz。现在32.0.101.5768 WHQL驱动程序已经不能下载使用了，我也不能使用165hz了。

[DeancR_Intel]

Hi zz18,

I suggest installing the latest driver 32.0.101.6449/32.0.101.101.6256 here:

Intel® Arc™ & Iris® Xe Graphics - Windows*

Let me know if the issue still persists.

Best regards,

Dean R.

Intel Customer Support Technician

[zz18]

我正在使用的驱动程序就是32.0.101.6449/32.0.101.101.6256。并没有恢复165Hz

[DeancR_Intel]

Hi zz18,

This is an acknowledgement message for your inquiry, do please wait as this will be investigated internally to be able to provide a resolution to your request. I will get back to you once I have the necessary information. 

Best regards,

Dean R.

Intel Customer Support Technician

[zz18]

新出的101.6458驱动，也不可以使用165hz

[DeancR_Intel]

Hi zz18,

I have a couple of questions to help us isolate the issue:

1. Have you tried connecting the GPU to the monitor using a DisplayPort (DP) cable?
2. Do you have another monitor (1080p - 165 Hz) that you can test with to see if the issue persists?

Thank you for your cooperation!

Best regards,

Dean R.

Intel Customer Support Technician

[zz18]

我没有《DP》线，也没有另外的显示器。但我能确定刷新率是更新驱动后才下降的