A750(ARK: Survival Evolved) The reflective part has white dots

[llw]

Ordinary scenes will also have small white dots that are difficult to detect.

At the beach, there will be white dots when the light is reflected on the beach.

Trees and grass flicker, even if I turn on anti-aliasing
Game and graphics card drivers have also been updated to the latest version
31.0.101.5382

https://store.steampowered.com/app/346110/ARK_Survival_Evolved/

[RamyerM_Intel]

Hello llw, 

Thank you for posting in the communities. Just to confirm, aside from the this issue, how about the fps of your game? Does it drop as well? Also, may I please know the current resolution that you are using in your system. You may also send the SSU logs so we can be more familiar with your configuration. Can you also please send us a screenshot of your in game settings? I will be waiting for your reply. 

Ramyer M. 

Intel Customer Support Technician

[RamyerM_Intel]

Hello llw,

I am just following up regarding the information I requested in my previous post. Feel free to post it here so we can assist you. Thank you!

Ramyer M.
Intel Customer Support Technician

[llw]

1080P

[RamyerM_Intel]

Helo llw, 

Thank you for responding to us. I appreciate the screenshot that you have sent; however, it would be best if we could gather your SSU logs so we could check for possible errors. I also noticed that the settings are in a different language. Please be informed that we can only support you in English. We have used a web translation tool to translate this response; hence, there may be some inaccurate translation. 

Would you prefer if we continued our conversation by email? I will be waiting for your reply. 

Ramyer M. 

Intel Customer Support Technician

[RamyerM_Intel]

Helo llw, 

I hope you are well. Feel free to share with us the logs or if you prefer to continue our conversation by email so we can accommodate your request. I will be waiting. 

Ramyer M. 

Intel Customer Support Technician

[llw]

Sorry, I've been a little busy lately.

[RamyerM_Intel]

Hello llw, 

Thank you for taking the time despite your busy schedule. We recently release a new driver version 31.0.101.5445 WHQL Certified, were you able to try it as well? If you are, how did it go? By the way, would you be able to send a screenshot of the game settings in English, this way we can be sure that we are accurate with our replication. I will be waiting for your reply, 

Ramyer M.

Intel Customer Support Technician

[llw]

I have updated to 31.0.101.5445 and this problem has not been solved.
Let me emphasize that even if anti-aliasing is turned on, the problem still exists.

[RamyerM_Intel]

Hello llw, 

I'm sorry to hear about this result. By the way, thank you for giving us a screenshot in the English language so we can investigate this properly for you. I'll proceed in coordinating this with our team and get back to you on this thread as soon as possible. 

Ramyer M. 

Intel Customer Support Technician

[RamyerM_Intel]

Hello llw, 

As we continue our investigation, could you kindly provide us with the specific map details where the white dots were observed? This information will greatly assist us in accurately replicating the issue. Additionally, we would like to update you that our recent tests with the A750 model using the latest graphics driver version 101.5522 did not reveal any white dots.

However, to ensure thoroughness, we must verify this against previous tests where white dots were indeed noted with graphics driver versions 31.0.101.5445, 31.0.101.5330, and 31.0.101.5382. For replication, we accessed the 'Join Ark' option, selected 'Globe Game Server', and then chose 'Join'.

We kindly request the exact steps you followed so that we can pinpoint the root cause of the issue and proceed with a more focused investigation. 

Ramyer M. 

Intel Customer Support Technician

[RamyerM_Intel]

Hello llw, 

I am just looking for an update regarding the information we requested in my previous post. Kindly please let me know about this information so we can identify the next steps that needs to be taken to solve this issue. 

Ramyer M.

Intel Customer Support Technician

[RamyerM_Intel]

Hello llw, 

We've noticed that there hasn't been any recent activity in this thread, and we want to ensure that all your concerns have been addressed.

As we plan to close this case, we encourage you to reach out if there are any outstanding issues or further assistance required. For future inquiries, please feel free to open a new question, and we will be more than happy to assist you.

Ramyer M.

Intel Customer Support Technician