A770 stream Black Desert Online on discord flickering

[CookTurtle]

There is a small problem bother me long time ago. That's when I use Discord Screen share the Black Desert Online the screen will flickering when I change to other windows. But other games are not happened. Beacuse my Discord using press to talk, so my Discord and Black Desert is run at administrator. And I try close Hardware acceleration in Discord the problem still not solve.The video below will show what happend when I stream BDO. In the video I show the BDO stream and Genshin Impact stream.But only BDO flickering , this video only test 2 games but I try so many games such as Monster Hunter World . Apex Legend . Euro Truck Simulator 2 . The Escapists 2 . Soulmask . ARK . GTAV .All of the game in my computer are not flickering. Is the problem cause by driver or the game?  

https://youtu.be/XAU60ytsTJw 

[CookTurtle]

Unfortunately, when I turn off the "Use our advanced technology to capture your screen." and restart discord to stream it still flickering.

[ACarmona_Intel]

Hello CookTurtle, 

Thank you so much for the update.

I'll let our engineers know regarding the result of the steps that we have provided to you.

By the way, thank you so much for the time and effort you took to perform the troubleshooting steps that we have provided. We will look deeper into our case and again post the response on this thread once it is available.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello CookTurtle,

Again, thank you so much for patiently waiting on our response.

We have noticed that your OBS is open. May we know if you have tried to close OBS by just streaming on Discord?

And also, have you updated to the latest Arc driver, 101.5445? If not, kindly install it.

Best regards,

Carmona A.

Intel Customer Support Technician

[CookTurtle]

I open OBS just record the situation to make you know. How were flickering happened. Almost all of the discord stream time the OBS was closed.

My driver always update to latest version so now I'm using 5445.

[ACarmona_Intel]

Hello CookTurtle,

Thank you so much for your patience as we keep on investigating the root cause of the issue. 

We sincerely appreciate that you followed through with our recommendations, and we are truly sorry to hear that the issue still persists. Again, we will conduct additional investigation and post the response on this thread when it is available.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello CookTurtle,

Thank you so much for patiently waiting for our response.

We have our new release Arc driver 101.5448; please try to install it by using DDU first, then check if the issue persists.

Furthermore, to further isolate and fix the issue, kindly provide and perform the following:

1. May we know what the exact model of your monitor is? And have you already tried other display connection combinations from the GPU (3 DPs, 1 HMDI) to monitor (does it have other HDMI ports or DP ports) and probably other display cables other than what is currently being used to further isolate the case? 

2. When you reinstalled Windows, did you test it with only the Arc driver, Black Desert, and Discord installed and no other applications just to make sure there were no conflicts with other programs or applications?

3.) Have you confirmed if the ISO used to reinstall Windows is a good copy? since we have encountered Windows installing properly, but due to some corruption with the installer, we came up with random issues. A known-good Windows copy solved the issue. If possible, can you try re-downloading and verifying a new copy of Windows?

Thank you so much for your understanding and patience.

Best regards,

Carmona A.

Intel Customer Support Technician

[CookTurtle]

The problem still occurs when I update to 5448.

1.Main screen Gigabyte GS27Q another screen PHILIPS 272E1GJ. I use DP to connect Gigabyte GS27Q and use HDMI to connect PHILIPS 272E1GJ. The screens will flicker when I play Black Desert and share the game screen from Black Desert using Discord at the same time. The same situation occurs when I play Black Desert on both screens.

2.After the OS been reinstall the screen are not flickering at first and after couple of week the problem will occur again. At these time I was not install any new application. The problem will occur by itself.

3.Yes, the install file download from Microsoft Windows Install Media and both 2 times I always format the USB and rebuild a new install stick by windows install media.

[ACarmona_Intel]

Hello CookTurtle,

Thank you so much for the detailed response, and we are sorry to hear that despite your attempts at every troubleshooting step, our issue still remains.

Since the issue still occurs, we will use the details you have provided to help us look into it more thoroughly in the hopes that we will soon determine the root cause of the problem.

By the way, thank you so much for your patience. I'll post the update on this thread once it is available.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello CookTurtle, 

To check, when we recommended you set the monitor to 60 Hz, was it still setup as a dual monitor or a single monitor at the time? 

If you try using only one of the monitors in a setup, what happens? If you haven't tried it, please do. 

Additionally, if it's feasible, try setting both monitors to 60 Hz and see what happens. Please let us know the results.

By the way, your patience and understanding were truly appreciated.

Best regards,

Carmona A.

Intel Customer Support Technician

[CookTurtle]

At first time you let me check use 60HZ setting on screen is single screen test. At that time I didn't buy my second screen yet.

[ACarmona_Intel]

Hello CookTurtle, 

We are checking in with you to know if you have already performed the troubleshooting steps that we have provided or if you have answers to our questions so we can further investigate the issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello CookTurtle, 

I understand that you have only tried one monitor, and the issue persists at that time. 

Is it possible for you to try setting two monitors to 60 Hz and see what happens? 

Kindly inform us of the outcome. I look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[CookTurtle]

Unfortunately, same result. Both screen use 60HZ the play game screen still flickering when I share the screen at Black Desert game play.

[ACarmona_Intel]

Hello CookTurtle, 

We greatly appreciate your response; it is highly noted.

I'll let our engineers know about your response so they can provide us with additional advice on what to do next.

And I will get back to you as soon as I have their update.

Again, thank you for your patience.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello CookTurtle,

Our senior engineers replicated the issue again, but this time with 2 monitors (1 4K set to 1080p at 144 Hz and 1 1080p monitor at 60 Hz) and shared the gaming screen in Discord (another game is also open, Ender Magnolia), but we did not encounter the flickering while Alt-Tabbing.

Since we still don't know the root cause of the issue, we still need to further investigate it. In regards to that, please provide the following additional details, as this might help us find the reason why you are having this kind of issue:

1) If you are not using Discord, what happens when you alt-tabs with Black Desert open? Does the flickering happen?

2) If the you streams with OBS and then Alt-Tabs with Black Desert open, does it flicker?

We will be waiting for your response, and by the way, thank you so much for your time and patience. 

Best regards,

Carmona A.

Intel Customer Support Technician

[CookTurtle]

1.When I play Black Desert and use Discord chat with others the screen isn't flicker. But when I start share Black Desert Gaming screen at Discord it flickering.

2.Use OBS stream wasn't flickering at any time any games.

[ACarmona_Intel]

Hello CookTurtle,

Thank you so much for your quick response.

I will let our engineers know again regarding your response so they can continue to investigate, and once I have our engineers response, I will immediately update you.

Thank you for all your patience and understanding.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello CookTurtle, 

Thank you so much for patiently waiting on our response.

We have been unable to replicate the issue, which may be unique due to your specific setup and seems to occur only while using the game and Discord.

We kindly suggest that you update to the latest Arc driver, version 101.5590, to see if this resolves the issue.

Asking you to test your Arc GPU on a different computer might be an excessive request. However, if the problem persists after updating the driver, we recommend that you consult with the Independent Software Vendors (ISVs) for both the game and Discord for further assistance.

Please still keep us updated with the result and thank you for your understanding.

Best regards,

Carmona A.

Intel Customer Support Technician

[CookTurtle]

I found the problem how to occur. That problem has nothing to do with INTEL. If I run discord as administrator and share screen than the game screen and stream will flickering. But when I not run as administrator the screen will not flickering. So my next step is Discord Support thanks all INTEL employss and all people help me.

[ACarmona_Intel]

Hello CookTurtle, 

Thank you so much for the quick response.

Based on your statement, it seems that the issue is already related to the Discord application, and it is absolutely a smart move that you contact Discord Support for further assistance.

We truly hope that with Discord support, you will soon find the solution to your issue. Since we will no longer be of assistance to you, we will now proceed with closing this case.

Thank you so much for your understanding, and bye for now.

Best regards,

Carmona A.

Intel Customer Support Technician