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Hello Poorman,
Thank you for posting on Intel Community Forum.
To assist you properly, please share the information below.
1. What exactly constitutes "poor performance" (Low FPS in games, System stuttering or freezing)?
2. What monitoring tools are you using?
3. When did you first notice the poor performance?
Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*
I look forward to your response.
Best regards
Jed G.
Intel Customer Support Technician
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How do I send ssu here? Do u have an email ?
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Hello Poorman,
Thank you for sharing all this information.
You can attach the SSU report here or if you prefer, I can send you an email and you can attach it there. Additionally, kindly get a CapFrame data and ensure to play the game for at least 5 minutes to we can compare the values you are getting on our end.
I look forward to your response.
Best regards
Jed G.
Intel Customer Support Technician
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Hello Poorman,
To gather the CapFrame data, you may follow the steps below.
Installation instructions:
- Go to https://www.capframex.com/download and download the latest version of CapframeX.
- Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
- Unzip both installers and install them.
- Launch CapFrameX and then close it. This is so it creates the user Configuration folder.
- Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
- Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
- In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.
- In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.
Capturing the Performance Data:
- Open CapframeX and do NOT minimize or close it.
- Open the game and go to the part of the game you need to be to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
- Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".
- Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".
- Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
- To export the data captured as a JSON file, right click the capture and click on "Copy/paste recording file(s)".
For more information, you may visit this link: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST!
If you have any questions, please let me know.
Best regards
Jed G.
Intel Customer Support Technician

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