ARC Control getting reset after every reboot

[Mehedi2001]

Hey There,

I have been using intel arc a750 for 3 months but I am facing an issue!

Every time when I setup my arc control I mean when I customize my arc control setting then I apply setting on system boot it shows saved, But When I restart my pc every time my arc control gets reset. Please help me to solve this problem!

[Hugo_Intel]

Hello Mehedi2001

Thank you for posting on the Intel® ARC™ Graphics Communities.

We have identified an issue in which Arc Control settings will reset upon system reboot when using overlay mode. This is outlined in our release notes, check attached. If you are using overlay mode our recommendation is to use at the moment Arc Control desktop mode, you can change the setting in the gear icon on the upper left corner under "App Preferences". Let us know in case you are using only desktop mode and the issue persists.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Mehedi2001

As explained in our previous post we are aware of an issue that will reset the Arc Control settings after every reboot when using the overlay mode as noted you can use desktop mode as a workaround at the moment while we continue to work on this problem. Please let us know if you have further questions related to this topic so can assist.

Best Regards,

Hugo O.

Intel Customer Support Technician

[Mehedi2001]

Thanks 

My issue is solved by your suggestion I hope you guys will fix the issue soon!

[Hugo_Intel]

Hello Mehedi2001

Thank you for your confirmation, It is good to know the workaround is working for you. We continue to look into this issue so please look forward to future driver updates that should implement the fix for this problem. We will close this thread now since this is a known issue, but we will update it once the problem is fixed. Feel free to open a new topic in case you need further assistance with any other problem.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Mehedi2001

We wanted to let you know that we have implemented a fix in the latest version of our driver 31.0.101.5081, we would appreciate it if you could update and share your feedback and let us know if the issue gets resolved without the need to use the previous workaround.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Mehedi2001

I wanted to follow up and check if you were able to update and test our latest driver 31.0.101.5081, please let us know if this issue is now resolved for you.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Mehedi2001

We have not received a response from you so far, so we will no longer monitor this thread. We hope you were able to update your drivers and take advantage of the fix that was included so Arc Control no longer resets the settings to defaults. Feel free to open a new topic if you have further questions.

Best Regards,

Hugo O.

Intel Customer Support Technician.