Error when open Autodesk Civil3D when using arc driver newer than 32.0.101.6130

[narotama]

Hello there, i want to report that there is an error when opening Civil3D when using arc driver newer than 32.0.101.6130 driver version. When I open it there was an error that says "unhandled exception c0000027". Now I have rolled back the driver to 32.0.101.6130 version and that problem doesn't happen again. Hope that Intel can solve this problem in future update, thanks for the attention. 

[DeancR_Intel]

Hi narotama,

Thank you for posting in the Community!

Please share more details about the issue so I can assist you effectively.

1. Provide us with the Intel SSU report from your system.

• If you do not wish to submit the SSU report then at least provide us with the following information about your system:
  • Processor make and model.
  • GPU model
  • Motherboard make and model.
  • Amount of memory (RAM).
  • Operating System version/build number.
  • Power Supply make and model.

For more information about this issue. please see the link for reference:

"Unhandled Exception c0000027" when launching AutoCAD Products

Best regards,

Dean R.

Intel Customer Support Technician

[narotama]

Hello there, thanks for the response. I've already submit the SSU information of my laptop below. I look that there is new driver with WHQL certified that already launced recently. Now i'll try it and finding if it will have the same problem like the previous one. 

[narotama]

The issues is still happening even if i using the newest driver version

[chatpoint0]

same here

[DeancR_Intel]

Hi narotama,

I suggest trying the latest version 32.0.101.6319 and apply DDU with this driver:

Intel® Arc™ & Iris® Xe Graphics - Windows*

Let me know if the issue still persists.

Hi chatpoint0,

To avoid further confusions, I suggest creating another thread for your inquiry.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi narotama,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi narotama,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician