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Intel ARC 380 will not wake up from sleep

JoeSalmon
Beginner
886 Views

My ASUS Proart monitor / New Intel ARC 380 does not wake up, after the computer goes to sleep and is awaken. Anyone have a fix?  It's annoying to say the least. I have the latest driver an using HDMI port. It was working fine on my old Asus desktop with Nvidia geforce gtx 1650 gpu.

 

 

thanks

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Hugo_Intel
Employee
830 Views

Hello JoeSalmon


Thank you for posting on the Intel® ARC™ Graphics. I am sorry to hear that you are experiencing issues when trying to wake up your system with Intel® Arc™ A380 Graphics. Please let us know the following information:


  • Could you please elaborate on what exactly the behavior is when trying to wake up the system? Is the system not waking up or is it crashing? Are there error messages?
  • Share a short video showing this issue.
  • Is Resizable BAR enabled on your system?
  • Create a log file with the Intel® System Support Utility and attach it. 


Best Regards,


Hugo O.

Intel Customer Support Technician.


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JoeSalmon
Beginner
813 Views

Hi Hugo

The resizable bar is off. but i fixed it, not sure for how long, by doing a in place upgrade to windows. haven't had the problem since.

 

thanks

 

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Hugo_Intel
Employee
798 Views

Hello JoeSalmon


Thank you for letting us know. It is good to know that you got this issue fixed after updating Windows. I would like to add since you mention that Resizable BAR is disabled, that we generally recommend Resizable BAR to be enabled on the system for optimum performance. You can check the following articles for more information:


What Is Resizable BAR and How Do I Enable It?

Do You Need a Resizable BAR to Use Intel® Arc™ Graphics?


Since the issue is now resolved we will no longer monitor this thread. If you run into any other issue, feel free to open a new topic.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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