Intel ARC 730M/770M GTA Online Crash

[Denny64]

Dear Intel community,

I own both a MEDION ERAZER Major x10 (A730M) and a Intel NUC 12 Enthousiast (A770M) and face the same issues when trying to play GTA Online.

The issues are as following:

When starting GTA V (Social Club launcher) there is a small change the game hangs (sound keeps playing but entire screen is stuck on same image) when loading the single player campaign. But most off the time I do get to load GTA Online (I always go online through single player to reduce loading times).

When playing you'll know it is going to crash, because there is a mircostutter (same on both systems) just before crashing to the desktop. There is no error message afterwards indicating any issue.

If the game is running for over +-5 min, most of the time it keeps on running fine.

I've tried a few things like using HDMI or DisplayPort outputs instead of the eDP (laptop display), changing game settings from low to high, but there is no indication this affects something except for some placebo effects.

Some system information:

Win 11 Home (laptop) Win 11 Education (NUC)

Arc driver 5085

DualSense as controller input

Rivatuner for statistic while gaming

PS. GTA Online is one of the very few games facing crashing issues. All other online/offline games I own don't face any crashing issues.

Thanks in advance for any help

[kaoyu]

HI Denny64

        Intel give up A730M  ....

[ACarmona_Intel]

Hello Denny64,

We greatly appreciate your posts in our Intel communities.

We understand that you are having issues with your A730M, as when playing GTA Online, the game crashes.

In order for me to isolate the issue and provide the best solution, kindly provide the following information:

• When did the issue start?
• Was the GTA online being played working fine before?
• Have you made any changes to the system that led to the issue?
• Please provide us with your SSU, as it would really help us if we could get more information about your system.

Kindly do the following:

1. Download the Intel® System Support Utility and save the application to your system.

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

2. Open the application, tick Everything, and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.

3. To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

4. Attach the text file here.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[Denny64]

Issues have been there since I own the laptop (Q1/2023). I seemed that sometimes a newer driver did solve it, since I was able to run it longer, but in the end the next time it was there again.

No physical changes that were made to the system caused the issue since it was already there.

To be fair though, now with 5186 (knocking on wood), I was able to play four days in a row without issues on both machines. So I will update this post in 7 days whether or not it occurred again.

But for analyzing purposes I attached the SSU output in the post

[ACarmona_Intel]

Hello Denny64,

Please keep us posted with the results of your monitoring on your system.

By the way, you may also check this third-party link, as it contains troubleshooting steps for the issue that we are having.

https://gameserrors.com/gta-5-keeps-crashing/

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Denny64,

We are checking in with you on the A730M issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[Denny64]

Thanks for checking in, so over the last 6 days, I've played on a daily basis to gather a lot of info (and not because I like to play the game). No crashes so far!!! There are a few minor things that occurred to me:

1. Very late texture loading, meaning that I could hit things which weren't even visible (this only happens in the city while driving over 110 mph).
2. Still microstutters occur, but now they are able to recover and don't crash the game (although I did see this behavior as well in older driver versions).
3. Reflections of Mount Chiliad are visible while in the store in southern Blane County

[ACarmona_Intel]

Hello Denny64,

Thank you so much for the update.

Please proceed with trying the troubleshooting steps outlined in the links below:

• How to Fix the GTA 5 Stutter
  • https://www.gta-xtreme.com/en/gta-5-pc-stutter-fix [third-party-link]
• Troubleshooting Flickering, Crashing, and Other Common Game Issues on Intel® Graphics:
  • https://www.intel.com/content/www/us/en/support/articles/000005746/graphics.html

Please let us know the result of the troubleshooting steps that you are about to perform so we can decide what we can do next. 

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Denny64,

We are checking in with you on the A730M issue we are having in case you have any additional queries or require further explanation. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Denny64,

We are checking in with you on the A730M issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Denny64,

If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician