Intel Arc A770 DirectX Error - EA Madden NFL 25

[stevesoup]

Hello, I am experiencing a DirectX error that is causing the game to crash. The game runs fine within the menus but crashes immediately otherwise. I have clean installed the latest driver as seen below

[EdoggA770]

Navigate through the menu's fine, choose a game and as soon as the playable game would load. Crash!

But I get a Graphics card removed error! WFT?

[SeniorJose]

I've been getting the same error. I'm not sure if this GPU is compatible with the game. Hopefully there's a fix.

[stevesoup]

This is a driver issue related to intel. It happens on every new release. I don't know if it's arrogance or ignorance but it's not because of the hardware, it is their own failure to support their products. I bleed intel but this is becoming embarrassing, just look at the market. Please provide an update

[EdoggA770]

I put blame on both sides, EA for seemingly not testing it on an intel device. 

[stevesoup]

As much as I like to blame EA for a lot of things, this is on intel. EA is not testing on a device that is used by < 10% of its customers

[RonaldM_Intel]

Hello everyone,

Thank you for reporting this issue. 

I just downloaded the game and I'm testing it on my A770 LE + Windows 11 23H2 and driver 32.0.101.5768. So far I haven't seen the error but I'll continue to play more extensively and report back. See video of my 1st test: https://youtu.be/J61DO6i3W6o

Have you detected any particular action(s) that can trigger the error? Any extra info you can provide me that can help me reproduce the issue would be great.

Edit: please share your Intel SSU report so I can compare your system details vs. mine and perhaps identify what might be triggering this error.

FYI, I am very interested in this issue since I have seen a similar error reported by other users on FC 24 (another EA title) but so far I haven't been able to reproduce it. The latest status seem to indicate it is on the app side since it also occurs on other GPU vendors.

Best Regards,

Ronald M.

[stevesoup]

EA released a patch this morning that has since fixed the issue. Thank you for investigating and responding

[RonaldM_Intel]

That is great news @stevesoup  !

I'll go ahead and close this thread. If you encounter any other issue please go ahead and open a new thread.

Thank you so much for engaging with Intel through this community. Your feedback is the best way for us to make the Intel Arc GPUs successful.

Best Regards,

Ronald M.