MSFS 2024 HDR rendering issue

[Colmoschin94]

Hi,

in MSFS 2024 if HDR option is activated the rendering gets broken immediately till you disable the in-game option.

What happens is that as soon as HDR is activated a white circle with a black background is displayed.

Game functionality can be restored by first disabling HDR at system level to force MSFS to start in SDR mode.

Issue has been confirmed by other users to happen exclusively on Intel Drivers.

Please find an SSU scan for reference as well as a picture of the rendering issue (happens on a fresh Win 11 installation, drivers and system updated to latest available version).

Looking forward for your kind suggestion on how to solve the issue.

Matteo

[Colmoschin94]

Up.

[DhannielM_Intel]

Hello Colmoschin94,

Thank you for posting in the community and for sharing your SSU to me. I have a few questions regarding your current situation. Please answer the following:

1. Have you tried testing with different driver versions?
2. What is the model of your monitor?
3. Does this issue also occur when you initially enable HDR and open MSFS?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Colmoschin94]

Hi Dhanniel!
Thanks for the follow up.

1. Yes, I’ve progressively tested the last 3 driver releases in the past week but all with the same result (simply I got a notification for a driver update after a fresh install so I’ve gave it a try with no luck).

2. Tv is an LG OLED55C9PLA 4K HDR connected through HDMI (will have to try DP to HDMI).

3. Yes on the very first run of the simulator after installation, if windows HDR toggle was ON I couldn’t make it past the startup video as the rendering would get broken. However windows HDR can be switched ON without causing any issues after disabling the in-game HDR option (that requires a 2 step process where you first disable HDR system wise, start the simulation in SDR mode and then re-enable the HDR toggle in windows settings keeping the game one OFF).

Matteo

Older resources on the issue:

https://forums.flightsimulator.com/t/hdr-enabled-causes-black-screen-on-55-4k-monitor/665649/12

https://forums.flightsimulator.com/t/text-corruption-on-an-intel-arc-a770-and-55-4k-tv/665672/3

[DhannielM_Intel]

Hello Colmoschin94,

Thank you for providing this information and the links. I will investigate the issue further on my end and update you as soon as possible.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Colmoschin94]

Hi Dhanniel!
Any news about the bug? Did you managed to replicate it on your side?

[PatrickV_Intel]

Hi Colmoschin94,

Thank you for bringing this issue to our attention. Our main focus is on optimizing the most popular games and apps to ensure a high-quality, stable experience for the widest range of users. We are committed to enhancing our software performance and compatibility both this year and in the future. Although we are unable to fulfill your request at this moment, we encourage you to monitor this article on our website for any potential updates regarding this matter.

Since no further assistance is needed from our end, we will now proceed to close this case. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Patrick V.

Intel Customer Support Technician