Hello gary28,
Thank you for posting in Intel community Forum.
For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.
- What is the model of your Graphics controller?
- What is the model of your processor?
- What is the brand and model of your system?
- Was it working fine before?
- If yes, what was the last change made in the system before the issue started?
- What are the troubleshooting steps that you tried so far?
- For me to review the hardware and the installed drivers, please help generate the SSU logs of your system. Kindly refer to the link below for the steps on how to generate the logs:
How to get the Intel® System Support Utility Logs on Windows*
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
