Intel® ARC™ Graphics
Get answers to your questions or issues when gaming on the world’s best discrete video cards with the latest news surrounding Intel® ARC™ Graphics
1724 Discussions

Old DX9 game crashing

modx
Beginner
1,950 Views

The game crashes soon after I log in.

 

Event viewer logs:

Faulting application name: DFO.exe, version: 2.24.5.26, time stamp: 0x63e21bf0
Faulting module name: ntdll.dll, version: 10.0.22621.900, time stamp: 0xa97a9ed6
Exception code: 0xc0000005
Fault offset: 0x000000000006b514
Faulting process id: 0x0x173C
Faulting application start time: 0x0x1D94544C8AF8464
Faulting application path: C:\Neople\DFO\DFO.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: b6c3c28d-f40b-4e1f-9e67-555d75799637
Faulting package full name:
Faulting package-relative application ID:

 

I'm using the latest driver and game version. No distro service.

 

0 Kudos
9 Replies
modx
Beginner
1,945 Views

my ssu file

0 Kudos
Jean_Intel
Employee
1,903 Views

Hello modx,

 

Thank you for posting on the Intel️® communities.

 

Regarding your issue about the DFO game, we would like to ask for a description of the step-by-step you follow to face the problem. This would help us investigate the issue. It would be ideal, if you can, to record a video showing the steps and the problem behavior.

 

Also, we want to confirm what you mean by stating: "No distro service.". Is this related to the game distribution service? If so, what program did you use to install the game?

 

Best regards,

Jean O.

Intel Customer Support Technician


0 Kudos
modx
Beginner
1,902 Views

Very easy to reproduce:

 

  1. Open game launcher
  2. Launch the game
  3. login
  4. sit at the home screen and then the game closes. 

 

I've attached a video from when I login tot he game to when the game crashes. The game just closes itself when it crashes. 

 

Yes. I meant it game is not from a distribution service. I downloaded the game installer from their website

0 Kudos
Jean_Intel
Employee
1,887 Views

Hello modx,

 

Thank you for the update.

 

Regarding your issue, we would like to recommend you try completely uninstalling the game and re-installing the game. It is important to mention that clean installing software can help to fix specific issues that can be associated so any additional software that might be causing malfunction.

 

Best regards,

Jean O.

Intel Customer Support Technician


0 Kudos
modx
Beginner
1,879 Views

I tried re-installing the game. Game still crashes but the error is gone.

0 Kudos
Jean_Intel
Employee
1,855 Views

Hello modx

 

We will look further into this scenario and respond at our earliest convenience.

 

Best Regards,

Jean O.

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
1,769 Views

Hello modx,

 

Thanks for your patience.

 

This time, we would recommend you perform a clean installation, installing the latest driver version available on our download center, driver 31.0.101.4146. It is important to mention that sometimes corrupted files from previous installations of drivers can linger on a system which can cause driver updates to not work as expected

 

Best regards,

Jean O.

Intel Customer Support Technician


0 Kudos
modx
Beginner
1,759 Views
0 Kudos
Jean_Intel
Employee
1,735 Views

Hello modx,

 

We are glad to hear that the issue is now solved and everything is working fine.


If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Best regards,

Jean O.

Intel Customer Support Technician


0 Kudos
Reply