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Please help, the device shows a black screen

ben31
Beginner
‎03-21-2025 08:36 PM
411 Views

I have a black screen when using the new graphics card b580. Has anyone else encountered a similar situation? I have tried to go into the bios and open the resizable bar. The motherboard model is msi B350M MORTAR, and the bios version is 7A37v1O9 (Beta version).

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AlHill
Super User
‎03-21-2025 08:51 PM
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Your motherboard does not meet the arc requirements:

https://www.intel.com/content/www/us/en/support/articles/000091128/graphics/intel-arc-dedicated-graphics-family.html

 

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

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ben31
Beginner
‎03-21-2025 09:16 PM
385 Views

Thank you for reply.

The CPU I'm using is a Ryzen 5 1400. Could this be the cause of the problem? In addition, I found that I need to use bios csm so that I won't be unable to exit bios

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ben31
Beginner
‎03-25-2025 09:10 AM
296 Views

I find root cause, b580 is currently in normal use.

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