Problem with ASROCK A580 Challenger causing BSOD

[Laroldski]

I have been running an ASROCK A580 Challenger ever since the ASUS X870E ProArt mobo launched which is my current mobo.

I'm running Windows 11 Pro fully updated to 24H2 and all the drivers I'm running are official drivers from the ASUS site.

I'm running v32.101.6460 of the ARC driver and it doesn't matter what driver I'm running it will BSOD,I have tried every driver that has been release since I purchased my graphic's card back in Sept 2024.

I have been having problems where my pc BSOD from time to time,it doesn't do it a lot but it does do it every once and a while,sometimes once a month and sometimes it does it 4 times a month.

There doesn't seem to be a pattern to when my pc does it either it just does it at random.

I checked Event Viewer and this is what it show's.

Faulting application name: IntelGraphicsSoftware.Service.exe, version: 25.2.1055.2, time stamp: 0x66e80000
Faulting module name: KERNELBASE.dll, version: 10.0.26100.3037, time stamp: 0x1883624e
Exception code: 0xe0434352
Fault offset: 0x00000000000cbb0a
Faulting process id: 0x1B04
Faulting application start time: 0x1DB7BAF93429005
Faulting application path: C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 9952d19b-1320-4a15-a3ee-b2fadb1e2682
Faulting package full name:
Faulting package-relative application ID:

[Laroldski]

@JedG_Intel I was able to get the dump file to upload this time,for whatever the reason when I selected the dump file with the uploader on the Intel site and then pressed the Post Reply button I could see it disappear from the uploader although it had shown it has been uploaded and ready to be transferred.

I used Winrar to make an archive and didn't put a password on it and now it is there to download.

I thought before when I uploaded the dump file that they weren't showing to protect customer privacy so not just anyone could download them and only the mods and that's why I wasn't concerned about not seeing it and didn't question it.

[JedG_Intel]

Hi Laroldski,

I greatly appreciate your effort. I have reviewed the attached dump file and will continue my investigation. I will provide you with an update once information is available.

Additionally, please inform me if your system experiences a BSOD after uninstalling the Intel Computing Improvement Program.

Best regards,

Jed G.

Intel Customer Support Technician

[Laroldski]

I will update you if my pc BSOD's again and I will make a copy of my dump file and also take down the information from Event Viewer and send to this thread if it happens.

Do you know if most people have good result's with the their pc's not BSODing if they uninstall Intel Computing Improvement Program.

[Laroldski]

@JedG_Intel I was wondering if you had a chance to look at my dump file and if you found anything as to what was causing my pc to BSOD just so I know.

[JedG_Intel]

Hi Laroldski,

Based on our investigation, we would like to assure you that BSOD is not a known issue for the A580 graphics card. After review, the BSOD issue is caused by the DRIVER_IRQL_NOT_LESS_OR_EQUAL which may equate to a driver issue. The DMP only pointed to ffffab07b1ad8040 and did not point o a specific driver.

For now, since you're experiencing issues as well with the Intel Graphics Software based on the event viewer - it would be best to update your graphics driver to the latest version: 32.0.101.6632 (Latest).

If you could also please Generate a kernel or complete crash dump for further analysis this will be helpful with the investigation.

Best regards,

Jed G.

Intel Customer Support Technician

[Laroldski]

I tried v32.0.101.6632 and v32.0.101.6647 and both drivers work fine with my card,I haven't had any BSOD problems yet and these drivers also don't cause slow down with Handbrake and Chrome the way other drivers did.

[JedG_Intel]

Hi Laroldski,

I'm checking to see if you were able to review the information I posted and the additional information I requested. Please let me know at your earliest convenience so we can determine the best course of action to resolve this.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Laroldski,

Thank you for this timely update. I am pleased to hear that you have not encountered or observed any issues while using the latest drivers. Please continue to monitor the system and inform me if there are any changes.

Best regards,

Jed G.

Intel Customer Support Technician

[Laroldski]

I will keep you updated if my PC BSOD's on me.

[JedG_Intel]

Hi Laroldski,

Let's monitor the system for at least another week and then please let me know if you observe any issues.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi Laroldski,

I'm checking to see if you observed the same issue after a week. Please let me know about the result of your observation and if you nee further assistance.

Best Regards,

Jed G.

Intel Customer Support Technician

[Laroldski]

Everything ha been good so far with BSOD's.

[JedG_Intel]

Hello Laroldski,

Thank you for this. Since the issue hasn't been observed after a while, could you please advise if we can close this inquiry?

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi Laroldski,

I'm just following up to see if I can proceed with closing this inquiry. Please let me know at your earliest convenience.

Best regards,

Jed G.

Intel Customer Support Technician

[Laroldski]

You can close this thread as I feel my A580 is working the way it should with no BSOD since uninstalling (Intel Computing Improvement Program).

I was also able to order an ASROCK B580 Challenger card which I should be getting this Friday.

[JedG_Intel]

Hi Laroldski,

Thank you for the confirmation. I will now proceed with closing this inquiry. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician