When pressing Alt-O it shows the wrong cpu activity for my 5800X3D CPU.

[Erwin06]

Hello,

When i start up a game the CPU activity shows very low CPU usage 2% for my ryzen 7 5800X3D CPU.

Maybe the 5800X3D isnt yet supported by this driver software.

Best Regards

Erwin.

[Gabriela_Intel]

Hi @Erwin06 

Thanks for your patience! I'm checking in to let you know that we did report your issue to engineering (bug id #14019202834). However we do want to set expectations it could take some time for the issue to be picked up.

We'll let you know once we have more updates regarding your issue.

Thanks,

Gabriela E.

Intel Customer Support Engineer

[Andres_Intel]

Hello Erwin06,

Thank you for your answer, all the information you have provided has been really helpful.

I read the EA forum and that was very helpful, I will continue with the investigation to provide you with our point of view and with more steps if need it.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Erwin06,

We have been working on the investigation and the issue seem to be only aesthetic, we plan to try to replicate it using different apps, please follow the steps below and attach the log file:

• Open file explorer
• Look for C:\Users\<your_username_here>\AppData|Local\Intel\IGN\logs
• Send the files you find there

Best regards, 

Andres P.  

Intel Customer Support Technician

[Erwin06]

Hello Andres,

Here are the logs u ask for.

Regard,

Erwin

Only a maximun of 10 file is allowed i got 48 files.

[Erwin06]

10 more

[Erwin06]

10 more

[Erwin06]

10 more

[Erwin06]

And the last 8.

[Andres_Intel]

Hello Erwin06,

Thank you for your response, that was very helpful.

We will continue with the investigation, and now we will try to replicate the issue, as soon we have the results we will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Erwin06,

We were working on the investigation, this is expected behavior and it occurs because Intel Arc Control uses instantaneous CPU utilization while other applications including Task Manager use a rolling average, thus resulting in different real-time readings for the same metric.

Let me know if you have further questions.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Erwin06,

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,  

Andres P.  

Intel Customer Support Technician

[Erwin06]

I dont need further assistant.

I just dont see the point of showing 2% cpu usage.

Best Regards,

Erwin

[Andres_Intel]

Hello Erwin06,

Since this is an expected behavior, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.  

Intel Customer Support Technician