editing problem in pirmire pro and after effect

[sojib]

im use last 2 year  arc a 750 and im waiting for full primire pro optimize driver when i running adobe primire pro and after effect when im render my video my cpu use 100% not full gpu use and make slow 

im use  Intel® Graphics Driver 32.0.101.6790 (WHQL Certified) but still not solve problem premire pro and after effect 

and this problem is make intel arc downfall because gamer have youtube channel but their not edit video perfectly 

please solve all video editing problem early

[ArchieD_Intel]

Hello sojib,

We are actively investigating this issue in our end, and I will be updating you as soon as possible. While we do the investigation, please try installing the latest driver 32.0.1.101.6876 and execute a clean installation. Please provide an updated SSU log once done with the installation.

Please let me know if the issue still persists with the latest driver. If you have any questions, please let me know.

Best Regards,

Archie D.

Intel Customer Support Technician

[sojib]

sir my problem not fixed

and me attach my pc ssu

[ArchieD_Intel]

Hello sojib,

Thank you for providing the updated SSU. I will further check this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best Regards,

Archie D.

Intel Customer Support Technician

[sojib]

I hope patience will yield good results.

[sojib]

sir me submite my gpu arc a750 problem fix but you fix arc b580 very nice

NOT SOLVE MY PROBLEM

[Ernesto_C_Intel1]

Hi @sojib, 

I'm contacting you on behalf of my technician, Archie. I'm still working on the issue you've raised with the A750. 

Allow me more time to work on your issue. I'll provide an update as soon as possible. 

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[sojib]

sir any good news have

[BrianT_Intel]

Hello @sojib,

I hope this message finds you well.

I wanted to provide you with an update regarding the issue reported in this thread. I am now overseeing this concern and would like to share the current status with you.

At present, we are working on replicating the issue using a different processor model and its counterpart. Rest assured, we are committed to resolving this matter and will keep you informed of any developments. As soon as we have new information, we will reach out to you promptly.

Thank you for your patience and understanding.

Best regards,

Brian T.

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hi @sojib,

I hope this message finds you well. I wanted to extend my sincere gratitude for your patience as we conducted a thorough investigation into the issue you reported. Your understanding and cooperation have been invaluable during this process.

To address your concern, we utilized an AMD Ryzen™ 7 5800X Desktop Processor paired with the Intel A750 graphics driver, following the settings and steps you provided. While the processor used in our testing is slightly more advanced than your Ryzen 5 5600, the results should offer a close approximation of your experience.

During our tests with both the 32.0.101.6881 WHQL Certified graphics drivers, we did not encounter the issue where the processor takes up most of the workload. This suggests that the latest driver version may resolve the problem you are experiencing.

With this in mind, I recommend installing the latest graphics driver version: 32.0.101.6881 WHQL Certified graphics driver or newer. Please let us know if the issue persists after updating, as we are committed to ensuring your system performs optimally.

Thank you once again for your patience and trust in our support. We look forward to hearing from you soon.

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[sojib]

Sir, it's great to hear from you, but I still see a problem: the GPU is not being used very well.I hope you will solve it very soon.

[Ernesto_C_Intel1]

Hi @sojib,

Thank you for the quick revert. I would like to confirm if you have tried install the latest graphics driver that I've mentioned earlier? What I've provided earlier shows that the graphics driver is not at fault on the performance issue that you've encountered.

If yes, it's possible that there are other causes of the issue that both you and I need to explore to find the root cause of the issue.

At this point, I would like to ask for your help to obtain the latest Intel SSU scan from your system.

Regards,

Ernesto C.

Intel Customer Support Engineer

[sojib]

my problem not fixed see

[sojib]

and that is my ssu report

[Ernesto_C_Intel1]

Hi @sojib,

Thank you for sharing the SSU and the photo of your test. Allow me more time to further investigate the issue that you've encountered. 

I'll provide an update as soon as possible. 

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[sojib]

I don't understand whether you are trying to solve this problem or not. Because so many months have passed but no one has been able to solve that problem.

[sojib]

Sir

New driver is coming but old problem is not solved

My Premiere Pro problem is not solved.

[sojib]

SIR WHAT ARE DOING

[USER0071212]

This issue was reported to them in January, and we communicated with them on the forum for two months without resolving it. After updating the latest driver today, I suddenly found that the hardware acceleration of PR can be used normally. The compatibility test of Intel graphics card really shocked me.

[sojib]

Im really surprised that Intel has fixed this issue. Thank you and thank you very much for the hard work Intel

[Ernesto_C_Intel1]

Hi @sojib, 

I sincerely apologize for the delayed response to your message. Thank you for providing the confirmation we needed.

Based on your confirmation, I will now proceed to close this case. Please note that this thread will no longer be actively monitored going forward.

If you require any further assistance or have additional questions, please feel free to create a new thread or reach out through our standard support channels.

Thank you for your patience and understanding.

Regards, 

Ernesto C.

Intel Customer Support Engineer