facing error

[rifat1234]

hey ,

i am new intel gpu user . In past i used 5600g with amd graphic's. i played forza horizon 4 with this igpu and its was perfectly running everything. after installing arc a380  the only problem i am facing that is  this error while runnig forza horizon 4 from steam . other games are running perfeclty except this one. please i need suggestions 

[DeancR_Intel]

Hi rifat1234,

Thank you for posting in the Community!

Please make sure you provide the following basic information when reporting a bug:

1. What is the graphics driver you are using?

• Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
• You could also test using the latest Beta driver. Our Beta drivers go through all Intel quality assurance processes and are safe to use for evaluation.

1. Provide us with the Intel SSU report from your system.

• If you do not wish to submit the SSU report then at least provide us with the following information about your system:
  • Processor make and model.
    • Power Supply make and model.
  • Motherboard make and model.
  • Amount of memory (RAM).
  • Operating System version/build number.

1. Tell us the steps to reproduce the issue (this is very important!).

I suggest doing manual reinstallation of the game as well:

Forza Horizon 4* Crashes to Desktop on Intel® Arc™ A750...

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi rifat1234,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi rifat1234,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician