some caps and system information

[moonzroot]

             I don't know what Intel developers need to do to improve performance in some games. I see that the imbalance between engines is sometimes absurd, I'm shocked that depending on the game, even running at ultra or ultra low, the performance is the same, sometimes even the variation of card between a770 and a580, has the same performance, how could that be? It's practically a card to run at 40 fps in full hd. 

             I left some game caps that regardless of how I play, whether at minimum or maximum, the performance is the same. If you need more information, reply to the post.

As a user who purchased the GPU, thinking about performance and improvement, how can we help?

[DhannielM_Intel]

Hello moonzroot,

Thanks for posting in the community, and thanks for sharing the complete information. I just have to make a clarification on some points.

1. Are your settings on Alan Wake and A quiet place are all high?
2. Have you done clean installation first using Display Driver Uninstaller (DDU)?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[moonzroot]

Yes, but in low settings, the performance is the same, but the quality is terrible lol, and yes, my drivers are always cleaned before updates.

[DhannielM_Intel]

Hello moonzroot,

Thanks for confirming this to me, and I have another follow up apologies for not including it on the previous reply.

1. Does the Space marine txt file here refers to the Warhammer 40K 1 or Warhammer 40K 2?
2. Can you share to me if where did you download the game?
3. Currently we have another driver update version 101.6297, could you try using and perform another CapframeX for me. Be sure to use clean install your graphics driver

Best regards,

Dhanniel M.

Intel Customer Support Technician

[moonzroot]

as described in the capframex config "CapFrameX-Warhammer 40000 Space Marine 2", I sent the new updates, in low and high, fsr, native mode 1920x1080. (same previous configuration). the Driver updated using DDU

[DhannielM_Intel]

Hello moonzroot,

Can you confirm if the Resizable Bar is enabled and CSM is disabled?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[moonzroot]

Yes, configuration follows recommended standards

[DhannielM_Intel]

Hello moonzroot,

I wanted to know if you have seen my previous reply, as this will greatly help when I test this. It will also provide accurate testing with your system configuration being replicated.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello moonzroot,

Alright I got all the information now, and allow me to further investigate this on my end.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello moonzroot,

Thank you for patiently waiting, for me to further investigate the issue can you answer the following questions: 

1. Have you used a different brand of graphics card before? If so, could you provide the make and model?
2. What is the usual FPS that you experienced while playing those games previously?
3. What game distribution service do you use for downloading and playing those games? This information will help me to replicate the issue more accurately.
4. Who is the manufacturer of the Intel Arc A580 graphics card? Is it ASRock, Gunnir, Sparkle, or another brand?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello moonzroot,

I wanted to check if you have the chance to review the questions that I have posted. Let me know if at your earliest convenience so we can determine the next course of action to resolve this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello moonzroot,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician