Problem using Handbrake and B580

[Laroldski]

When I encode video's with HandBrake when using my ASROCK B580 card and what happens is the encoding will stop for no reason and HandBrake from what I remember doesn't show any error's and it's almost like the encode was successful.

I noticed when using  the version below is where I started to having problems.

32.0.101.8135

32.0.101.8136

32.0.101.8247

I reverted back to 32.0.101.7028 because I wasn't 100% certain when the problem started happening as I update every time a new ARC Driver comes out.

I'm going to install 32.0.101.8147 again and see exactly what happens with HandBrake,when the problem happened it happened around 1 out of every 4 to 8 encodes would be my best guess.

Once I start having the problem again I will update this thread,just to be clear I have yet to have an encode fail while using driver version 32.0.101.7028

If any Mod's that read this thread can you please let me know if this is a known problems with the newer ARC drivers.

[Laroldski]

@KennethB_Intel I just got done installing Windows and updating everything and this time and the last time when I ran HandBrake I was also running fully up to date Windows 11 25H2.

In Task Manager the gpu was running at 71 to 79% this time and I was running Arc Driver 32.0.101.8250

[KennethB_Intel]

Hello Laroldski,

Thank you for your response. Please allow me to further check this internally. I'll get back to you as soon as possible.

Best regards, 

Kenneth B.

Intel Customer Support Technician

[Laroldski]

@KennethB_Intel  I just had another video fail while encoding it using HandBrake and the latest Intel ARC driver and I'm attaching the Log to this message.

[KennethB_Intel]

Hello Laroldski,

We will attempt to recreate the issue on my end; however, to ensure accurate testing, could you please share screenshots or a screen recording of the exact settings you are using?

This information will help us reproduce the issue precisely and provide the most effective assistance.

Best regards, 

Kenneth B.

Intel Customer Support Technician

[Laroldski]

@KennethB_Intel  I included the custom Preset File that I use for HandBrake,just import the file into HandBrake and it will be the only one under custom.

I can say how many times you may have to keeping retrying to encode a file to get a failure as I have done 50 to 60 encodes sometimes and I don't get a failure and then I can get 1 to 3 fails out of 12 or 15 encodes for whatever the reason.

I put the file in a zip file because the uploader for this forum did allow it the uncompressed file to be uploaded.

I also forgot to mention before and I don't know if this will make any difference but I also under the Preferences check off where it say say's Enable Low Power Quicksync Hardware and that's it under that tab.

Under Preferences for Work Priority Level I set that to High.

I also included screen shots as well.