u161876@devcloud: Permission denied (publickey).

[zhang_haisong]

ssh devcloud

u161876@devcloud: Permission denied (publickey).

始终报这个错误，没有办法登录上

[AayushiR_Intel]

Hi

Thank you for posting your question. We only provide support in English. I have translated your question.

"ssh devcloud

u161876@devcloud: Permission denied (publickey).

Always report this error, there is no way to log in"

Does this reflect your question correctly?

Regarding permission denied issue, the error was due to a bug on the web portal SSO introduced Thursday July 14th at ~1pm and resolved at ~10am July 15th. In fixing this bug, if you are still getting this error, please download the public key as shown in the credentials email.

If you are still facing this issue then let us know.

Thanks

[AayushiR_Intel]

Hi,

We are extremely sorry for the inconvenience caused. Kindly follow the below steps.

Steps to check your account and remediate:

1.      Sign into DevCloud : https://devcloud.intel.com/oneapi/

2.      Login/launch Jupyter – Launch Jupyter

3.      Note down account number as shown below in the Welcome.ipynb notebook

4.      Next, login with ssh – if error does not show up your account is good.

5.      if permission denied(public key) error message shows up during login with ssh then:

a.      Check your .ssh/config : cat .ssh/config

b.      Does your account number in your ssh/config match with the one showed in in Jupyter(Example : 12345)

c.      Make sure correct account number is reflected in the config file. If not, edit your .ssh/config to correct the account number in .ssh/config to be same as the one with what you see in Jupyter

d.      Login with ssh again

If at any point during the above steps you notice files missing please contact us with your original account number and the correct account number – we will work with the engineering team to help assist copy your files over.

We apologize for this inconvenience cause by the public key error issue.

Thanks,

Aayushi

[AayushiR_Intel · Accepted solution]

Hi,

Could you please give us an update? Is your issue resolved?

Thanks,

Aayushi

[zhang_haisong]

https://community.intel.com/t5/Intel-DevCloud/u161876-devcloud-Permission-denied-publickey/m-p/1401374

when i try download access file again, i can log in now, thanks.

[AayushiR_Intel]

Hi,

Glad to know that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.

Thanks,

Aayushi