Intel® DevCloud
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u161876@devcloud: Permission denied (publickey).

zhang_haisong
Beginner
417 Views

ssh devcloud

u161876@devcloud: Permission denied (publickey).

 

始终报这个错误,没有办法登录上

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AayushiR_Intel
Moderator
332 Views

Hi,


Could you please give us an update? Is your issue resolved?


Thanks,

Aayushi



View solution in original post

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5 Replies
AayushiR_Intel
Moderator
397 Views

Hi


Thank you for posting your question. We only provide support in English. I have translated your question.

"ssh devcloud

u161876@devcloud: Permission denied (publickey).

Always report this error, there is no way to log in"

Does this reflect your question correctly?


Regarding permission denied issue, the error was due to a bug on the web portal SSO introduced Thursday July 14th at ~1pm and resolved at ~10am July 15th. In fixing this bug, if you are still getting this error, please download the public key as shown in the credentials email.


If you are still facing this issue then let us know.


Thanks








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AayushiR_Intel
Moderator
374 Views

Hi,


We are extremely sorry for the inconvenience caused. Kindly follow the below steps.

 

Steps to check your account and remediate:

 

1.      Sign into DevCloud : https://devcloud.intel.com/oneapi/

2.      Login/launch Jupyter – Launch Jupyter

3.      Note down account number as shown below in the Welcome.ipynb notebook

 

AthiraM_Intel_0-1658990119960.png

 

4.      Next, login with ssh – if error does not show up your account is good.

5.      if permission denied(public key) error message shows up during login with ssh then:

a.      Check your .ssh/config : cat .ssh/config

b.      Does your account number in your ssh/config match with the one showed in in Jupyter(Example : 12345)

c.      Make sure correct account number is reflected in the config file. If not, edit your .ssh/config to correct the account number in .ssh/config to be same as the one with what you see in Jupyter

d.      Login with ssh again

 

If at any point during the above steps you notice files missing please contact us with your original account number and the correct account number – we will work with the engineering team to help assist copy your files over.

 

We apologize for this inconvenience cause by the public key error issue.

 

 

Thanks,

Aayushi



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AayushiR_Intel
Moderator
333 Views

Hi,


Could you please give us an update? Is your issue resolved?


Thanks,

Aayushi



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zhang_haisong
Beginner
314 Views

https://community.intel.com/t5/Intel-DevCloud/u161876-devcloud-Permission-denied-publickey/m-p/1401374

 

when i try download access file again, i can log in now, thanks.

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AayushiR_Intel
Moderator
296 Views

Hi,


Glad to know that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.


Thanks,

Aayushi



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