Battary`s life

[fedyad9]

Im not sure with topic of my trouble, sorry 4this, but I still need help with my laptop`s battery(look at screenshots); there are you can see that wear rate is 24%. 3 days ago status showed 26 % idk how i could did it bigger and i want ask you, how do this option lower or 0. Thanks a lot!

[Victor_G_Intel]

Hello fedyad9,

Thank you for posting on the Intel® communities.

To better assist you please provide the following log and information to continue with your support request.

1-Please run the following tool and attach the report generated.  

-Intel® System Support Utility (Intel® SSU)

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

•          Open the application and click on "Scan" to see the system and device information

•          By default, Intel® SSU will take you to the "Summary View".  

•          Click on the menu where it says "Summary" to change to "Detailed View".  

•          To save your scan, click on "Next", then "Save".  

2-Do you mind providing us with a longer and more detailed description of the issue you are having with your laptop?

I look forward to hearing from you.

Regards,

Victor G.

Intel Technical Support Technician

[Victor_G_Intel]

Hello fedyad9,

Were you able to check the previous post?  

Please let me know if you need further assistance.  

Best regards,

Victor G. 

Intel Technical Support Technician

[fedyad9]

Hello, I did it look here

[Victor_G_Intel]

Hello fedyad9,

Thank you for posting on the Intel® communities.

We appreciate the information provided and based on the report and your request we will like to share the following:

-When it comes to battery wear you need to be aware that since Dell is the one in charge of not only assembling the whole laptop but customizing the whole system as well, the best configuration for battery wear and battery usage should be checked directly with them since per our scope of support we don’t have that information available.

In the links below you will find both their support link and their forum link in case you want to post your question in their community forum.

Dell support

https://www.dell.com/support/home/en-us

Dell forum

https://www.dell.com/community/Dell-Community/ct-p/English

Please take into consideration the following suggestions to improve battery usage when it comes to your laptop’s system.

-Your processor comes with an integrated technology called Enhanced Intel SpeedStep® Technology which is an advanced means of enabling high performance on a system while meeting the power-conservation needs of mobile systems such as your laptop.

That technology is usually enabled by default; however, you can check with Dell’s support or by yourself alone by checking the laptop’s BIOS for any power states or power consumption options to improve the laptop’s battery usage.

-When it comes to the overall performance of a laptop not only the battery’s life or battery’s wear rate what we recommend is to have is the latest customized drivers for your system which you should be able to get from the manufacturer’s website, the latest version of the operating system which you already have and the latest version of the laptop’s BIOS which you can double-check with them directly.

We will proceed to close this thread, if you need any additional information on any other Intel product, please submit a new question as this thread will no longer be monitored.

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.

Best regards,

Victor G.

Intel Technical Support Technician