Intel XTU & NUC8i7HVK BIOS 0051

MLevi · ‎11-18-2018

Hi,

Has anyone else experienced system hang's > 5 minutes when using the https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU- XTU?

I've not used it in a while and not sure when it stopped working properly.

I've tested it for varying lengths of system hang-time - where no peripherals respond, but I have lights and display output and the utility doesn't change from the initial grey background with white type.

5 minutes
10 minutes
15 minutes
20 minutes

SSU attached.

Mike

idata · ‎11-19-2018

Hello MikeLevine,

Thank you posting again in our Intel Communities®

I understand that you are experiencing issues with Intel® Extreme TUNING (Intel® XTU)

May we know how are you/why are you using Intel® XTU?

Are you looking to accomplish something in specific? (Check temperatures, over-clocking)

I hope to hear from you soon.

Diego S.

Intel (R) Customer Support Technician

Under Contract to Intel (R) Corporation

MLevi · ‎11-19-2018

Hi Diego,

I was checking it out to monitor the system and possibly do some overclocking.

I've had the tool installed since May and it has worked flawlessly. I've since uninstalled and re-installed and the XTU (date of post) crashes (freezes) my system requiring powering off the unit.

Mike

idata · ‎11-20-2018

Hello MikeLevine,

Thank you for your response.

In order to isolate the issue, please follow our https://www.intel.com/content/www/us/en/support/articles/000006922/mini-pcs.html?_ga=2.245911245.810... BIOS Version Downgrade Instructions for Intel® NUC to the https://downloadcenter.intel.com/download/28185/BIOS-Update-HNKBLi70-86A- Version: 0050 (Previously Released)

You can uninstall Intel® XTU prior to the rollback an then install it again.

I hope this helps.

Regards,

Diego S.

Intel (R) Customer Support Technician

Under Contract to Intel (R) Corporation