NUC8i3BEK new won't boot instead three flashing blue lights - tried two sets of memory

[jamesw]

I purchased a new NUC8i3BEK from Amazon and i have had no luck getting it to boot. Each time i get three blue flashing blue lights and no display (tried mutiple monitors) 

So far i have purchased and returned the the following memory :

(i)  Integral 16GB DDR4 RAM 2666Mhz SODIMM Laptop/Notebook PC4-21333 memory ; intial purchase that after a more carful reading of specs i assumed i needed to step down from 2666 Mhz to 2400MHz so purchased instead

(ii) Integral 16GB DDR4 RAM 2400MHz SODIMM Laptop/Notebook PC4-19200 memory ; and still no luck

I have also tried both memory slots


I note the following statement on specs " support for 4GB and 8GB memory technology" ; and I have pucrhased one 16GB card, it does however also state "support for up to 32GB of system memory" -> so this would only be possible with 2 x 16GB memory cards ?? i found this post discussing in fact getting to 64GB

Is the issue the type of memory i have still ? in which case guidance on how to get 16GB so i can expand later to 32GB. Or do i need to step down to a 2x8GB cards ands be content with max 16GB memory

Or do i potentially have a faulty NUC8i3BEK ; it was a Amazon Warehouse purchase , knocked down as box had slight markings , maybe it was infact a return for this very issue.

[LeonWaksman]

Hi @jamesw 

1. From the error code you get (three blink), appears that the memory is either not compatible or either is not working.

2. "I note the following statement on specs " support for 4GB and 8GB memory technology"" should  read 

4Gbit and 8Gbit respectively. That means that each SDRAM elements installed on the SO DIMM should have capacity of 4 Giga bit or 8 Giga bit. For example the 16GB SO DIMM should contain 16 SDRAM devices (each 8 Gbit capacity). More information you will find on page 9 in Technical Product Specification

Your NUC may support 32GB or 64GB of total memory, depending on the processor installed. Please read para. 1.3. in the TPS, motioned above.  It should be noted that you will get better performance (working in memory dual channel mode), if you will install two similar SO DIMMs in both slots (for example a kit of 2 x 8GB will give better results than one SO DIMM 16 GB). So, if you plan to have 32 GB memory, it is better to buy now kit of 2 x 16GB, because you will not find identical module later.

3. Please check the table of compatible memory, Intel validated for your NUC.

Leon

[jamesw]

Thanks Leon. though nothing you point out suggests why the most recent memory should not work, aside from the Integral Branded model not being a validated version.

I will revert to a validated brand, and go all in with two SO DIMM as you suggest.

[jamesw]

UPDATE - purchased validated RAM :

Corsair Vengeance 8GB SODIMM DDR4 2400MHz Laptop RAM Module

and still no luck.

now trying to get a replacement NUC from Amazon

[AndrewG_Intel · Accepted solution]

Hello @jamesw

We are checking this thread and we would like to know if you need further assistance. Were you able to get a replacement from the seller?

Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

[jamesw]

thanks for followiug up @AndrewG_Intel  i did get a refund from Amazon and bouhgt the same item from scan.co.uk (due to availability of NUC8i3BEK) and worked first time ; so was a faulty unit all along.

[AndrewG_Intel]

Hello @jamesw

Thank you for your response. We are glad to know that you were able to receive assistance from your place of purchase and the new Intel® NUC is working now.

Having said that and since the thread has been marked as "Solved", we will proceed to close this inquiry now.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Thank you for all your effort.

Best regards,

Andrew G.

Intel Customer Support Technician