Intel® Optane™ Memory
Support for Issues Related to Intel® Optane™ Memory
Announcements
Want to learn how Intel® Optane™ Memory can help your business? Talk to our Expert!

Looking for our RealSense Community? Click HERE

The Intel® SSD Toolbox and Intel® Data Center Tool are now End-Of-Life, see for more information and replacements tools here
1252 Discussions

I am not able to enable Intel Optane Memory... Pls help.. My laptop is performing very slow... As i open the intel rapid storage technology it shows an error on the ssd 13gb and not able to enable intel optane memory..

BAlle17
Beginner
779 Views

In the Intel Optane Memory tab it shows"Your system appears to be Intel Optane Memory ready but no Intel Optane memory modules were detected in your computer... Someone pls respond as soon as possible thanks.....

0 Kudos
1 Solution
AlHill
Super User
628 Views

I think you have other issues. And, your performance problem is caused by something else.

 

I recommend you take your device to a repair shop and have a technician look at it before you cause a serious issue. Also, you definitely should make a backup now.

 

Doc

 

View solution in original post

21 Replies
AlHill
Super User
599 Views

Download, run, and save the results of this utility as a text file:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then ATTACH the text file (using the paperclip under the toolbar).

 

Doc

BAlle17
Beginner
600 Views

Hi thanks for responding. Is this which you wanted? Check and tell me? I runned the System Support Utility

n_scott_pearson
Super User Retired Employee
600 Views

Have you enabled Optane support in the BIOS?

BAlle17
Beginner
600 Views

How to check that? Pl guide me.

 

n_scott_pearson
Super User Retired Employee
599 Views

Sorry, I can't help you. How this is exposed is different in practically every BIOS. You will need to contact your laptop manufacturer's support folks for this.

...S

BAlle17
Beginner
600 Views

In the bios it is detected but the status is showing smart event...

BAlle17
Beginner
600 Views

Is there any way to reset it or something like that?

 

BAlle17
Beginner
600 Views

And yes i have enabled optane support... But it is saying that please install a compatable module in rapid storage technology

 

AlHill
Super User
600 Views

Did you, or do you, have an optane module? Did your laptop come with one?

 

Doc

LeonWaksman
Super User
600 Views

Hi @BAlle17​ 

  1. In the SSU report I can't see your Optane Memory Module.
  2. Please attach to your post image of Disk Management.
  3. In addition open ans Administrative Windows PowerShell (right click on Windows icon in right bottom corner).
  4. In the PowerShell, run command diskpart and press enter. Then run command list disk and press enter. Attach image of PowerShell to your post.

 

Leon

 

BAlle17
Beginner
600 Views
posted a file.
BAlle17
Beginner
600 Views
posted a file.
AlHill
Super User
600 Views

I see no optane module. You should procure an optane module.

 

Doc

 

BAlle17
Beginner
600 Views

So then why it is showing an error symbol on SSD and showing Your system is reporting one or more events and data may be at risk?

BAlle17
Beginner
600 Views

And why is it affecting my pc's performance.. My booting speed has slowed down my multi tasking speed is slowed down earlier it was very smooth..?

AlHill
Super User
629 Views

I think you have other issues. And, your performance problem is caused by something else.

 

I recommend you take your device to a repair shop and have a technician look at it before you cause a serious issue. Also, you definitely should make a backup now.

 

Doc

 

LeonWaksman
Super User
600 Views

Hi @BAlle17​ 

  1. I don't know why your system performance is low. It may be caused by other reason than Optane. I agree with Al that you have no Optane Memory Module installed in your laptop. Therefore your HDD can't be accelerated. I suspected this after analyzing your SSU report. I've asked for the images to confirm that.
  2. In case that you will have Optane memory installed and enabled you should see it in the "Storage" section of the SSU report. See the attached report from my computer, using Optane Memory.
  3. So, if you want to accelerate your HDD with Optane Memory, you need to buy one and install first. Before doing so, ensure with your laptop support that Optane is supported by BIOS.

 

Leon

 

 

AlHill
Super User
600 Views

Also, optane is not necessarily going to help you with a poorly maintained OS, startup programs, disk capacity, lack of memory, etc, not to mention your anti-virus and any viruses or PUPS. This is where the repair shop can help you.

 

Doc

LeonWaksman
Super User
600 Views

Download WD Data Life Diagnostics and check your drive.

 

Leon

 

n_scott_pearson
Super User Retired Employee
415 Views

Using a smartphone, take a picture of the BIOS screen that shows the S.M.A.R.T. event and upload and attach this picture to your response.

...S

Reply