technical assistance request ( s/o#605448)

[JLiu18]

Hi Tech,

part#FJ8067702739628S R33Z

PO: 029-UV722

QTY: 5

D/C: 2013

Lot Code: X013E402

Our customer received above parts and found they have coplanarity issue.

Please see attached pictures.

You can find part is tilted and deformed in different degrees, and there is a greater risk of empty soldering.

Could you help check and advise if parts defective or any other reason?

Thanks.

[Maria_R_Intel]

Hello JLiu18,

Thank you for posting on the Intel* Community.

To better assist you, please provide us with the below details:

• Are you using an FPGA platform?
• Is your customer a developer of hardware or software?

Best regards,

Maria R.

Intel Customer Support Technician

[JLiu18]

Hi Maria,

Our customer replied as below:

" Yes, it is right. We use 5CSXFC4C6U23C8N FPGA, Dual-core CORTEX-A9, 600MHz,672-UBGA.

And I am a hardware and software engineer.”

Thanks.

[Maria_R_Intel]

Hello JLiu18,

Thank you for the information.

To better assist you, we will move this thread to the proper sub-forum. Please expect a response soon.

Best regards,

Maria R.

Intel Customer Support Technician

[Victor_G_Intel]

Hello JLiu18,

Thank you for posting on the Intel® communities.

Generally speaking, a bent or damaged substrate

should be returned as a defective part immediately.

Important note: I have sent you a private message with some extra information please review it.

Regards,

Victor G.

Intel Technical Support Technician  

[Victor_G_Intel]

Hello JLiu18,

We will proceed to close this thread; however, if you need any additional information; you are more than welcome to submit a new question just remember that this thread will no longer be monitored.

Regards,

Victor G.

Intel Technical Support Technician